At a Glance
- Tasks: Carry out reactive repairs and planned maintenance across various properties.
- Company: Join Coastline Facilities Support Services, a leader in housing maintenance.
- Benefits: Enjoy a competitive salary, company van, overtime, and generous leave.
- Other info: Dynamic role with opportunities for professional growth and team events.
- Why this job: Make a real difference in housing maintenance while working independently.
- Qualifications: 5+ years in housing maintenance and multi-trade skills required.
The predicted salary is between 32000 - 42000 £ per year.
Coastline Facilities Support Services Ltd delivers reactive, planned, and void maintenance across occupied and unoccupied housing stock. We work with housing associations, property managers, and landlords who expect first-time fixes, accurate reporting, and professional tenant engagement. Our operatives are trusted to diagnose issues properly, manage their own workload, and use live job management systems to deliver consistent results.
The Role
We are recruiting a self-sufficient Multi-Trade Operative to carry out reactive repairs, planned maintenance, and void works across a mixed portfolio of occupied and unoccupied properties in the West Berkshire area. This role suits operatives who:
- Are comfortable completing multiple reactive jobs in a day
- Are equally happy working on longer planned or void projects
- Are organised, methodical, and solutions-focused
- Can work independently and take ownership of their jobs
- Understand how their work impacts WIP, KPIs, and client performance
This role is not suitable for juniors, improvers, or operatives unfamiliar with live job management systems.
Key Responsibilities
- Reactive maintenance in occupied and unoccupied properties
- Planned maintenance and void refurbishments
- Multi-trade repairs including:
- Plumbing
- Patch plastering
- General property maintenance
- Delivering first-time fixes wherever possible
- Using BigChange and WorkPal to:
- Receive and close jobs in real time
- Upload photos and detailed job notes
- Manage WIP accurately
- Work to agreed KPIs for attendance, completion, quality, and reporting
- Maintaining excellent communication with tenants and clients
- Adhering to health & safety and company standards at all times
Essential Requirements (Strict)
- 5–7+ years’ experience in housing maintenance (reactive, planned, voids)
- Proven multi-trade capability (minimum three core trades)
- Experience working in occupied and unoccupied properties
- Confidence using live job management / CRM systems
- Clear understanding of WIP management and KPI-driven delivery
- Highly organised with a strong problem-solving mindset
- Excellent tenant and client communication skills
- Full UK driving licence
Qualifications (NVQ, CSCS, etc.) are desirable but do not replace experience or system competence.
What We Offer
- £37,500 – £42,000 basic salary (experience-led)
- Company van and fuel card
- Overtime available (not forced)
- 20 days annual leave plus 8 bank holidays
- An additional 1 day’s holiday for each year of service, up to a maximum of 5 extra days
- Business and team events throughout the year
- Realistic scheduling that supports first-time fixes
- Modern systems that support operatives rather than slow them down
- A professional, well-run maintenance operation with clear standards
Application Process (Important)
Our recruitment team will only process applications that include both:
- A current CV, and
- A brief covering letter
The covering letter must clearly outline:
- Your years of experience in housing maintenance
- The trades you are fully competent in
- Your experience across reactive, planned, and void works
Applications submitted without both a CV and a covering letter will not be reviewed. All applicants will be pre-screened before interview. Please do not apply unless you meet the experience and system-use requirements above.
Dealbreaker Questions
- Do you have 5+ years’ experience in housing maintenance (reactive / planned / voids)?
- Are you competent in three or more trades?
- Are you happy working on longer planned or void projects when required?
- Do you understand WIP management and KPI-driven performance?
- Do you hold a full UK driving licence?
Job Types: Full-time, Permanent
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
Multi-Trade Operative – Housing Maintenance (West Berkshire) employer: Coastline Facilities Support Services Ltd
At Coastline Facilities Support Services Ltd, we pride ourselves on being an exceptional employer, offering a supportive work culture that values independence and expertise. Our Multi-Trade Operatives enjoy competitive salaries, a company van, and opportunities for overtime, all while working in a well-organised environment that prioritises first-time fixes and professional tenant engagement. With a commitment to employee growth and modern job management systems, we ensure our team has the tools they need to succeed and thrive in their roles across the beautiful West Berkshire area.
Contact Details:
Coastline Facilities Support Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Trade Operative – Housing Maintenance (West Berkshire)
✨Tip Number 1
Get to know the company inside out! Research Coastline Facilities Support Services Ltd and understand their values, mission, and the specifics of the Multi-Trade Operative role. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions related to housing maintenance and your multi-trade skills. Be ready to share specific examples of your past work, especially those first-time fixes that highlight your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can provide insider tips about the interview process and what it’s really like to work at Coastline. Plus, a referral can give you a leg up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Make sure your CV and covering letter are spot on, highlighting your experience and trades, so we can see you’re the perfect fit for the role.
We think you need these skills to ace Multi-Trade Operative – Housing Maintenance (West Berkshire)
Some tips for your application 🫡
Craft a Standout CV:Your CV is your first impression, so make it count! Highlight your 5-7+ years of experience in housing maintenance and showcase your multi-trade skills. Tailor it to reflect the specific trades you’re competent in, as this will grab our attention.
Nail That Covering Letter:Don’t skip the covering letter – it’s your chance to shine! Clearly outline your experience with reactive, planned, and void works. We want to see how your skills align with what we do, so be specific and enthusiastic!
Be Honest About Your Experience:We’re looking for seasoned pros, so be upfront about your qualifications. If you’ve got the required experience and are comfortable with live job management systems, let us know! Honesty goes a long way in making a good impression.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Coastline Facilities Support Services Ltd
✨Know Your Trades Inside Out
Make sure you can confidently discuss your experience in the three core trades you're competent in. Be ready to provide specific examples of past projects, especially those involving reactive maintenance and void works. This will show that you’re not just familiar with the work but have a solid track record.
✨Familiarise Yourself with Job Management Systems
Since the role involves using BigChange and WorkPal, it’s crucial to brush up on these systems before the interview. If you’ve used similar live job management systems, be prepared to explain how you managed WIP and KPIs effectively. This will demonstrate your ability to adapt quickly and hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your methodical approach and solutions-focused mindset. This is particularly important for a self-sufficient Multi-Trade Operative, as they need to manage their own workload and deliver first-time fixes.
✨Communicate Like a Pro
Excellent communication with tenants and clients is key in this role. Think of examples where you’ve successfully engaged with clients or resolved tenant issues. Practising clear and concise communication will help you convey your points effectively during the interview.
