At a Glance
- Tasks: Serve delicious coffee and snacks while creating a welcoming atmosphere for students and staff.
- Company: Join the friendly team at Coastland Coffee, part of Weymouth College.
- Benefits: Enjoy competitive pay, flexible hours, and great perks like gym access and discounts.
- Other info: Full training provided in a supportive environment with opportunities for personal growth.
- Why this job: Be part of a vibrant community and make a positive impact every day.
- Qualifications: No experience needed; just bring your enthusiasm and love for customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
Do you have experience working in a busy coffee shop, café or customer-facing environment? Are you passionate about delivering excellent customer service and enjoy working as part of a friendly and supportive team? If so, we would love to hear from you.
Weyco Services Limited is looking for a Customer Support Assistant to join the team in our Coastland Coffee Shop, providing a welcoming and professional service to students, staff and visitors across the Weymouth College campus.
Whether you have previous experience working in a coffee shop, café, hospitality venue or retail environment, or you are looking to develop your skills in customer service, we can provide full training and support to help you succeed in the role.
As part of Weyco's Coastland Coffee team, you will play an important role in creating a positive experience for customers at Coastland College. Working in a busy and vibrant environment, your duties will include:
- Preparing and serving hot and cold drinks and snacks
- Operating the till
- Replenishing stock
- Maintaining high standards of cleanliness and food safety
- Providing excellent customer service at all times
This is a varied and rewarding role where no two days are the same. You'll work alongside a dedicated team, helping to ensure the smooth day-to-day operation of the coffee shop while supporting the needs of our college community.
In return, we offer competitive rates of pay, full training, and the opportunity to develop your skills within a professional and supportive environment. If you are enthusiastic, reliable and enjoy working with people, we'd love to receive your application.
Working hours:
We have 2 positions available, both working 20 hours per week Monday - Friday, term-time only (36 weeks per year):
- Position 1 - 08:00 - 12:00
- Position 2 - 12:00 - 16:00
What we offer:
- Generous annual leave entitlement of 25 holiday days, increasing by 1 day per annum up to a maximum of 5 years (30 days). Pro-rated to your part time hours and term time only contract.
- Access to our NEST pension scheme
- Access to Optima Health - our FREE confidential emotional support and practical advice scheme
- Dedicated CPD learning days to support learning and development
- Family friendly policies
- A person-centred annual appraisal focusing on your wellbeing and CPD
- Free on-site parking
- Free on-site gym
- Employee discounts at on-site facilities such as Signature Hair & Beauty Salon, The Avenue Restaurant and The Bay Theatre.
- Wide range of Health and Wellbeing initiatives to support staff including Corporate Eyecare voucher scheme and free and confidential staff counselling.
The important bit:
Weyco Services Limited is committed to the safeguarding of children and vulnerable adults and so an online search will be conducted for the successful candidates. All new employees to the College are required to complete and obtain an enhanced DBS disclosure.
If you have a medical condition or a specific need for an adjustment to our processes, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that you may need.
Don’t meet every single requirement? We recognise that talent comes in various forms and so are committed to creating an inclusive, supportive and sustainable environment for all, that celebrates diversity. If you are excited about this role but your past experience doesn’t align perfectly with every requirement on the job description or you are seeking an alternative working pattern, please apply anyway – you may just be the person we are looking for.
All we ask is that you make this clear in your application so that we can take this forward to the next stage of the selection process. In your application, please feel free to note which pronouns you use.
We do not engage with recruitment agencies for this role. Any CVs received from agencies will be considered as unsolicited and the property of Weyco Services Limited, with no obligation to pay agency fees.
Safeguarding Statement: Coastland College is committed to safeguarding and promoting the welfare of children and young people. All applicants should be aware that safeguarding checks will be undertaken as part of the recruitment process. The successful applicant will be required to apply for an enhanced Disclosure and Barring Service check and to provide proof of eligibility to work in the UK.
This role involves regular contact with children and young people and is considered regulated activity under the relevant safeguarding legislation. The successful candidate will be expected to uphold the highest standards of child protection and follow all statutory guidance, including Keeping Children Safe in Education.
The post is exempt from the Rehabilitation of Offenders Act 1974. Applicants must declare all relevant convictions and cautions that are not protected under the Exceptions Order 1975 (amended 2013 and 2020).
Customer Service Assistant - Coastland Coffee in Weymouth employer: Coastland College
Coastland College is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being and professional growth of its staff. With flexible working arrangements, generous leave, and a comprehensive pension scheme, employees are empowered to thrive both personally and professionally in the vibrant community of Weymouth. Join us to make a meaningful impact on learners' lives while enjoying a rewarding career in education.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Coastland Coffee in Weymouth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Coastland College and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Coastland College and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant - Coastland Coffee in Weymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Coastland College.
Get Familiar with Our Brand:Before applying, take some time to learn about Coastland College and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Coastland College
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Coastland College.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Coastland College will surely appreciate.
