Business Administration Apprentice in Dorchester

The successful apprentice will work across Patient Services, general administration, practice workflow and support for senior management. You will gain an insight into how a healthcare organisation operates, while developing practical administration, communication, IT, organisation and customer service skills.

Wage: £15,600 to £24,784.50, depending on your age. Hours: 24 months (initial fixed-term contract). Monday to Friday: 7.5 hours per day, including bi-weekly college attendance (during term-times only). The working pattern will be agreed with the apprentice and training provider.

What you’ll do at work:

• Support the Patient Services Team with day-to-day administrative and patient-facing tasks, helping the practice provide an efficient and welcoming service.
• Assist with general administration, including filing, data entry, document preparation, scanning, correspondence and maintaining accurate records.
• Gain experience of practice workflow and how different teams work together across a GP surgery, including supporting administrative processes and responding to routine requests.
• Provide administrative support to senior managers with tasks such as preparing information, updating records, organising meetings, producing documents and assisting with projects.
• Develop confidence using practice IT systems and Microsoft Office, while learning how confidentiality and information governance apply within a healthcare setting.
• Work with colleagues across the organisation and, where appropriate, gain experience at both the Dorchester and Portesham branch sites.

Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Requirements:

• GCSE in Maths (grade 4).
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills:

• Customer care skills
• Analytical skills
• Logical
• Initiative
• Non-judgemental
• Reliable

Other requirements: You MUST be prepared to commit to your work and training for the duration of the apprenticeship. You will be required to attend an interview and assessment at Coastland College to ensure you meet the requirements for the apprenticeship.

About this employer: Prince of Wales Surgery is an NHS GP practice serving the local community from two sites in West Dorset: Dorchester and Portesham. We provide NHS primary care services and have a multidisciplinary team covering clinical, patient services, administration, dispensary and management functions. This apprenticeship provides an opportunity to learn about the many non-clinical functions that support the delivery of primary care.

The role would suit someone who is keen to learn, enjoys working with people, is organised and would like to build a broad range of business administration experience in a supportive team environment. A positive attitude, strong work ethic, and enthusiasm for contributing to the organisation are essential.

Following successful completion of the apprenticeship, the right candidate may be offered a permanent position within Prince of Wales Surgery, subject to vacancies and performance.