Cancer Care Coordinator in Southampton

Are you passionate about making a meaningful difference to people's lives? We are delighted to invite applications for a Cancer Care Coordinator to join our warm, supportive and collaborative multidisciplinary team at Coastal Fareham & Gosport PCN. As a key member of our Primary Care Network, you will be based within a local cluster of GP practices working closely with patients, their families and carers to ensure they receive compassionate and high-quality support.

We are looking for someone who is:

• Caring and person centred with a genuine desire to improve patient experience.
• Dedicated and reliable, able to build trusting relationships with a wide range of people.
• An excellent communicator, both in writing and face to face.
• Highly organised, with strong time management skills.
• Motivated and proactive, eager to learn, collaborate and contribute to continuous improvement.
• Flexible, adaptable and confident working as part of a multidisciplinary team.

If you are committed to providing exceptional care and would like to grow your skills within a supportive and forward thinking environment, we would love to hear from you. Interviews to be held week of 23rd February 2026.

Main duties of the job:

Care Coordinators play an important role within Primary Care Networks (PCNs), working proactively to identify and support individuals - including the frail/elderly, early diagnosis of cancer and end of life care. In this role you will coordinate and navigate across a range of health and social care services, ensuring patients receive a seamless and person-centred approach.

You will work closely with the wider PCN team and contribute to the implementation and delivery of the NHS England Early Cancer Diagnosis Designated Enhanced Service. You will ensure that patients affected by cancer are provided with timely information, appropriate onward referrals, and support tailored to their individual needs. The role also involves supporting practices across the PCN to enhance the quality of their cancer-related services, including improving the uptake of national cancer screening programmes.

You will support MDT meetings and manage a caseload of patients identified through these discussions, collaborating with the Cancer Clinical Lead and Clinical Care Coordinator. This is a pivotal position within the PCN, essential to strengthening multidisciplinary ways of working and ensuring coordinated, compassionate care for patients living with cancer.

About us:

Coastal Fareham and Gosport Primary Care Network was formed in 2019, bringing together three established independent practices: Lockswood Surgery, Stubbington Medical Practice. With a patient population of approximately 39,000 we serve a largely suburban area between Portsmouth and Southampton. We are equidistant from Queen Alexandra Hospital and Southampton General Hospital, allowing us to collaborate with major local healthcare providers. Our mission is the practices within the PCN will work collaboratively, whilst maintaining their independence, to provide additional services for all our patients. We aim to empower patients to improve their own health and wellbeing.

Job responsibilities:

• To assist the Primary Care Network (PCN) in delivering improvements to the services we provide our patients in relation to the following aspects of patient care - Participation in national cancer screening programmes.
• Ensuring robust and supportive referral practices are in place for patients suspected of having cancer; including use of guidelines, professional development, and safety netting of those referred.
• In support of collaborative working the post holder will form productive and supportive relationships with practice staff who have the skills, knowledge and remit to contribute to this work.
• The post holder will assist the PCN constituent practices to evaluate their screening uptake and engage hard to reach populations and to reduce health inequalities.
• This will include working alongside practices to enhance processes to track and follow-up screening non-responders.
• Take forward proactive monitoring and tracking of patients suspected or confirmed of having a cancer diagnosis ensuring that their journey is processed in a timely and efficient manner, in line with Cancer Waiting Time Targets.
• Provide advice and support to practices on cancer audit/referral review of cancer diagnoses.
• To work with practices to collate the learning from case reviews to identify any trends or learning.
• Develop with core staff across the PCN consistent safety netting approaches/systems to monitoring patients who have been referred urgently with suspected cancer or for further investigations to exclude the possibility of cancer.
• Provide the PCN with support to host peer-to-peer learning events that look at data and trends in diagnosis and screening across a Network.
• Source appropriate resources, training, system examples from appropriate organization such as the Cancer Alliance, Cancer Research UK, Macmillan, and local authority partners.
• Be a point of contact for PCN member Practices to develop and implement their cancer screening improvement action plans.
• Create a Library of PCN data packs and other resources to support the delivery of information to patients in a wide variety of formats to meet the needs of all patient groups, including those with Learning Disabilities, and people for whom English is not a first language.
• Review practice coding for report building and templates to ensure consistency across the PCN and accuracy of data.
• Identify coding anomalies and liaise with Ardens (template and reports used by all member practices).
• Provide administrative support for project evaluation and feedback.

Person Specification:

Experience:

• The post holder must be able to communicate effectively with patients including diverse patient groups.
• Able to establish and maintain effective working relationships with various healthcare professionals within the PCN, wider Multi-Disciplinary Team members, hospital organisations and colleagues in Wessex Cancer Alliance.
• Use tact and diplomacy on a daily basis, therefore needs excellent communication skills.
• Ensure confidentiality is maintained at all times.
• Able to gain a detailed knowledge of the cancer screening programmes, particularly in the areas of bowel, breast, and cervical cancer.
• Empathetically discuss screening processes with patients and answer questions and concerns.
• IT literate with data analysis skills with knowledge and experience of using a range of data bases or patient information systems.
• Able to build network links with external organisations.
• Excellent organisational skills.
• Provide, receive and analyse information of a clinical and statistical nature, to support the development of key workstreams to improve screening coverage and facilitate timely cancer diagnosis.
• Interpret medical records to maintain a cancer data base that enables the accurate tracking of patient care and progression through the cancer pathway for review by practices and the PCN.
• Work both directly and indirectly with patients and their carers to help navigate patients through the early part of the cancer diagnostic pathway.
• Improve patient compliance and experience, ensuring that all patients are signposted to /or receive information on their referral - including safety netting advice.
• Ensure patients continue to be monitored and supported post treatment completion, supporting the patient and their family for post treatment rehabilitation where necessary.
• Ensure Cancer Care reviews are performed by the relevant clinician/s at 3 months and 12 months intervals according to the Quality & Outcomes Framework.
• Ability to input information accurately and in a timely manner and to work to tight deadlines.
• Develop with practices systems to ensure high quality patient referrals are completed.
• Be responsible for identifying and resolving delays in the patient pathway, looking at diagnostic test dates and outpatient appointments.
• Adaptable and flexible to differing operational frameworks of individual practice and patient needs.
• Previous admin and clerical experience within the NHS or similar field.
• Knowledge of medical terminology, anatomy and physiology.
• Knowledge of primary care SystmOne/EMIS system would be preferred but is not essential.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.