This PCN-based post sits within Coastal Fareham & Gosport Primary Care Network, which works across three GP practices: Brook Lane, Lockswood and Stubbington. The coordinator acts as a dedicated contact for patients after a new cancer diagnosis, helping them and their families find information and reach the support they need, and also supports practices on screening uptake and referral quality. The role is practice-based over three days a week and suits someone with a clinical background who wants to move away from direct patient care.
What the job involves
- Act as a dedicated point of contact for patients after a new cancer diagnosis, helping them and their families access information, navigate services and connect with support
- Coordinate care across health and social care services for frail or elderly patients, early cancer diagnosis and end of life care, contributing to the NHS England Early Cancer Diagnosis Designated Enhanced Service
- Ensure patients affected by cancer receive timely information, onward referrals and support tailored to their needs
- Support MDT meetings and manage a caseload from those discussions, working with the Cancer Clinical Lead and Clinical Care Coordinator
- Support practices to improve cancer services and national screening uptake, including screening improvement action plans and tracking and following up non-responders
- Monitor patients suspected or confirmed of cancer so their pathway meets Cancer Waiting Time Targets
- Advise practices on cancer audit and referral review, collate learning from case reviews, and support peer-to-peer learning events on diagnosis and screening data
- Develop consistent safety netting approaches across the PCN for patients referred urgently or for investigations to exclude cancer
- Source training and resources from the Cancer Alliance, Cancer Research UK, Macmillan and local authority partners
- Build a library of PCN data packs and patient information in varied formats, including for people with learning disabilities and people for whom English is not a first language
- Review practice coding and Ardens templates and reports for consistency and accuracy, and liaise on coding anomalies
- Provide administrative support for project evaluation and feedback
Experience
- Working directly and indirectly with patients and carers through the early cancer diagnostic pathway
- Identifying and resolving delays in diagnostic tests and outpatient appointments
- Supporting patients through post-treatment monitoring and rehabilitation
- Developing referral systems so pre-referral blood tests and scans are actioned in advance
Skills & knowledge
- Communicate effectively and with tact and diplomacy, including with diverse patient groups
- Discuss screening processes empathetically and answer patient questions and concerns
- Detailed knowledge of bowel, breast and cervical cancer screening programmes
- IT literacy and data analysis skills using databases or patient information systems
- Interpret medical records to maintain a cancer database and analyse clinical and statistical information
- Excellent organisational skills, timely and accurate data input, and working to tight deadlines
Other
- Building and maintaining working relationships with PCN, MDT, hospital and Wessex Cancer Alliance colleagues
- Building network links with external organisations
- Maintaining confidentiality at all times
- Adaptable to differing practice operational frameworks and patient needs
- Ensuring Quality and Outcomes Framework cancer care reviews take place at 3 and 12 months
Nice to have
- Previous admin or clerical experience within the NHS or a similar field
- Knowledge of medical terminology, anatomy and physiology
- Knowledge of SystmOne or EMIS primary care systems
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