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For Companies At a Glance
- Tasks: Manage non-domestic rates accounts and provide excellent customer service.
- Company: Join South Lanarkshire Council, a supportive and inclusive employer.
- Benefits: Enjoy up to 33 days annual leave, flexible working, and employee discounts.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer service skills and a willingness to learn; training provided.
- Other info: Equal opportunities employer with great career progression.
The predicted salary is between 28340 - 30548 ÂŁ per year.
Application Process
Internal applicants must apply via Opportunity Marketplace. Complete your skills and qualifications under the “Me” tab on Fusion or by clicking the application link in the application form section titled “Review skills and qualifications”. All correspondence will be via your email address. Please note we do not accept CVs in place of the application form.
Closing Date
Applications must be received by 8 February 2026 at 11:55 PM.
Location
David Dale House, Blantyre, G72 0JG.
Hours and Work Pattern
35 hours per week. Monday to Thursday 8:45 am – 4:45 pm; Friday 8:45 am – 4:15 pm.
Salary
£28,340 – £30,548 per annum.
Responsibilities
- Administer non‑domestic rates accounts, process changes and maintain liabilities.
- Answer telephone calls from customers enquiring about their accounts and negotiate payment arrangements with those who have arrears.
- Provide comprehensive advice to customers, demonstrating excellent communication skills, both written and verbal.
Qualifications and Experience
- Experience in NDR administration is advantageous but not essential; full training will be provided.
- Ability to work accurately under complex legislative guidance and meet targets and timescales.
- Excellent customer service skills.
- Practical knowledge of IT packages including Microsoft Office Suite.
Recruitment Checks
Preferred candidates identified after the selection event process will be required to assist the recruitment team to ensure timely completion of recruitment checks. If checks are not completed within a reasonable timescale the candidate may be withdrawn. Applicants must undergo a Level 1 Disclosure check. Overseas Criminal Records Check is required for applicants born outside the UK or who have lived or worked outside the UK for a continuous period of three months in the past 10 years.
Equal Opportunities
South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. We are a Disability Confident Scheme Employer and guarantee to interview all disabled applicants who meet the essential criteria of the person specification. South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families as set out in the Armed Forces Community Covenant. Veterans & Service leavers are guaranteed an interview who meet the essential criteria.
Benefits
- Enrolment in award‑winning local government pension scheme.
- Option to join the Salary Sacrifice Shared Cost AVC scheme.
- Up to 33 days annual leave.
- Public holiday entitlement (up to 10 days).
- Occupational sick pay.
- Family‑friendly policies – flexible working, leave, maternity/paternity leave, enhanced leave.
- Employee discounts including cinema discounts.
- Cycle to Work Scheme, Physiotherapy, Employee Assistance Program for practical and emotional support.
Application Notes
We do not accept CVs in place of the application form. All CV submissions will be disregarded.
G2 Revenue Officer employer: Coast Concrete Services
Contact Detail:
Coast Concrete Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land G2 Revenue Officer
✨Tip Number 1
Make sure you know the ins and outs of the application process. Since we can’t use CVs, get familiar with the Opportunity Marketplace and fill out your skills and qualifications under the 'Me' tab on Fusion. This will save you time and ensure you don’t miss any important details!
✨Tip Number 2
Don’t underestimate the power of communication! When you’re answering calls or chatting with potential employers, show off those excellent customer service skills. Be friendly, clear, and concise – it’s all about making a great impression!
✨Tip Number 3
Prepare for the recruitment checks ahead of time. If you know you’ll need a Level 1 Disclosure check or have lived abroad, gather your documents early. This way, you won’t be caught off guard and can keep the process moving smoothly.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application is seen and processed correctly. Plus, you’ll find all the info you need about the role and benefits right there!
We think you need these skills to ace G2 Revenue Officer
Some tips for your application 🫡
Follow the Application Process: Make sure to apply through the Opportunity Marketplace as specified. We can't stress enough how important it is to complete your skills and qualifications under the 'Me' tab on Fusion or via the application link provided. This is your first step to getting noticed!
No CVs, Please!: Remember, we don’t accept CVs instead of the application form. So, take the time to fill out the application properly. It’s your chance to showcase your skills and experience in the way we want to see them!
Check Your Email Regularly: All correspondence will be sent to your email, so keep an eye on it! We’ll be reaching out to you about your application status, and you don’t want to miss any important updates from us.
Apply Before the Deadline: Don’t leave it until the last minute! Make sure your application is submitted by 8 February 2026 at 11:55 PM. We want to see your application, so get it in early and avoid any last-minute hiccups!
How to prepare for a job interview at Coast Concrete Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Revenue Officer. Familiarise yourself with non-domestic rates and how they work. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past, especially in challenging situations.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think about potential scenarios you might face as a Revenue Officer, like negotiating payment arrangements. Prepare your responses to demonstrate your ability to handle such situations effectively.
✨Dress the Part
Even if the workplace has a casual vibe, it's always best to dress smartly for an interview. It shows respect for the opportunity and helps create a positive first impression. Aim for business casual to strike the right balance.
