At a Glance
- Tasks: Provide top-notch customer support and service to clients in a fast-paced environment.
- Company: Join Coalition, the world's first Active Insurance provider focused on preventing digital risks.
- Benefits: Enjoy 100% medical coverage, generous holidays, and wellness programmes.
- Other info: Remote role with opportunities for growth and a positive team culture.
- Why this job: Make a real impact by helping customers navigate their insurance needs and cybersecurity tools.
- Qualifications: Experience in customer support or a strong desire to learn; excellent communication skills required.
The predicted salary is between 51750 - 63250 £ per year.
About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes.
Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
We are looking for motivated candidates who thrive in a high-growth environment to join our Customer Success team.
In this role, you will be accountable for providing the highest level of customer support and service to both prospective and current customers, including insurance brokers quoting on our platform and our policyholders.
We believe that when our customers win, we win.
You’ll be on the front lines helping customers navigate an intricate, rapidly growing business – from basic company and product education to administrative and transaction support.
If you combine a track record of solving customer needs with an incredibly positive attitude and a genuine drive to help others, we’d love to talk with you.
This is a remote position than can be performed anywhere within the UK
Responsibilities
- Respond to inbound questions and requests from prospective and current customers via online live chat, email, and phone.
- Ensure prospective and current customers receive timely, accurate assistance from Coalition’s sales, security, insurance, and claims teams by routing and coordinating inquiries as needed.
- Educate customers on Coalition’s products, including how to use our online quoting platform (for brokers) and our cybersecurity platform (for insureds).
- Perform administrative insurance functions to support quoting, binding, policy changes, and other key workflows that keep our growth engine running smoothly.
- Capture customer feedback, identify recurring pain points, and collaborate with teammates across Coalition to implement organizational and product improvements.
- Maintain clear, professional, and empathetic communication in every interaction, ensuring customers feel heard, supported, and confident in working with Coalition.
- Become a Platform Expert Broker IQ & Coalition Control
Skills and Qualifications
- Prior experience in an P&C insurance customer support or P&C insurance customer service role, or a strong demonstrated desire to learn and build these skills.
- Excellent interactive and communication abilities, both written and verbal, especially in customer-facing environments.
- Resourceful, enthusiastic, and comfortable operating in a fast-paced, start-up environment.
- Demonstrated ability to learn new tools, processes, and products quickly, with strong attention to detail.
- Ability to understand and utilise AI tools to support productivity and efficiency.
- Ability to prioritise a high volume of requests, balancing urgency, customer impact, and service commitments.
- Strong preference for muti-lingual candidates, with fluency in German, Spanish, Italian or French
- Incredibly positive attitude and a team-first mindset.
Perks
- 100% medical coverage, including outpatient care
- Life insurance
- 25+ paid holidays
- Annual home office stipend
- 7% employer pension contribution
- Mental and physical health wellness programs like Headspace, Wellhub
- Competitive compensation and opportunity for advancement
Customer Success Manager, UK employer: Coalition
At Coalition, we pride ourselves on being an innovative employer that empowers our employees to make a real impact in the world of cybersecurity. Our supportive work culture fosters collaboration and continuous improvement, while our comprehensive benefits—including 100% medical coverage, generous paid holidays, and wellness programs—ensure that our team members thrive both personally and professionally. Located in a dynamic environment, this role offers unique opportunities for growth and development, making Coalition an exceptional place to advance your career as a Security Support Specialist.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coalition. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coalition before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coalition:Your cover letter is your chance to shine! Tell us why you want to work at Coalition specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coalition!
How to prepare for a job interview at Coalition
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
