Director of Site Reliability Engineering

Coalfire is on a mission to make the world a safer place by solving our clients' hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.

We are seeking a technically adept and operationally focused leader to oversee our Cloud Operations group, a growing team responsible for managing client infrastructure across AWS, Azure, and GCP. Our clients rely on us to operate secure, high-performing cloud environments that support regulated workloads and long-term service stability.

As Director of Cloud Operations, you will provide technical and operational leadership to a U.S.-based team of cloud and systems engineers and administrators, guiding them through the implementation of scalable processes, standards, and tooling that improve quality, reliability, and customer satisfaction. You'll also mentor frontline leaders and help shape a team culture built on ownership, communication, and operational discipline.

This is a technical management role; while you won’t be hands-on, you will be expected to engage deeply with cloud architecture, infrastructure operations, automation frameworks, and service delivery workflows. Your success will be measured by your ability to improve execution, reduce operational risk, and build a high-performing team culture centred on accountability, transparency, and excellence.

What You’ll Do

• Lead and mentor 5+ direct managers and 20-30 indirect reports across cloud operations and systems engineering functions.
• Build a team culture of accountability, urgency, and client ownership.
• Support overall performance management and long-term career development practices.
• Act as an escalation point for technical and operational blockers impacting delivery or customer satisfaction.

Operational Excellence & Service Delivery

• Drive improvements in incident response, ticket handling, change management, and patch compliance.
• Standardize runbooks, monitoring, escalation paths, and documentation across client environments.
• Identify and track key operational metrics such as MTTR, SLA adherence, and customer satisfaction.
• Partner with internal teams to create more proactive service models that anticipate client issues before escalation.

Strategic and Organizational Growth

• Collaborate with leadership to expand technical capabilities and develop new professional service offerings.
• Evaluate emerging technologies and trends to guide innovation within the team’s technical practices.
• Support organizational growth by creating scalable frameworks for service delivery and team expansion.
• Participate in strategic planning sessions to align technical direction with business objectives.

Cross-Functional Collaboration

• Collaborate with other departments to ensure alignment between professional services and broader business goals.
• Partner with the Security Director on shared concerns such as incident containment, vulnerability remediation, and tooling integration.

What You’ll Bring

• Proven leadership experience with technical operations teams in a managed services or MSP context.
• Deep knowledge of cloud infrastructure in AWS, Azure, and GCP environments.
• Familiarity with infrastructure-as-code tools like Terraform, Ansible, GitHub/GitLab pipelines.
• Strong communication skills with the ability to manage both internal teams and client expectations.
• High emotional intelligence and situational awareness during client escalations and internal performance issues.
• Experience leading operational maturity or ITSM process rollouts (e.g., incident/change/problem management).
• Familiarity with SRE principles, but adaptable to operationally heavy environments.
• Metric and KPI management.
• 8+ years of technical leadership experience, ideally within a managed services or multi-client environment.
• Proven success in scaling technical organizations and driving operational excellence in a professional services environment.
• Experience managing key operational metrics such as utilization, margins, and capacity.

Bonus Points

• Direct experience leading cloud-focused teams or organizations.
• Background in customer-facing roles, with experience in client escalations or high-level technical discussions.
• Relevant certifications in cloud platforms (AWS, Azure, GCP) or IT frameworks (ITIL, TOGAF) are preferred.

At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively - whether you’re at home or an office. Regardless of location, you’ll experience a company that prioritises connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.

At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.