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- Tasks: Manage service requests and keep customers updated on their bookings.
- Company: A respected nationwide service provider with a 50-year legacy.
- Benefits: Competitive salary, 20 days holiday, pension, and life assurance.
- Other info: Work in a supportive environment with opportunities for career advancement.
- Why this job: Join a caring team that values your growth and development.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27000 - 28500 £ per year.
Do you have previous experience of working within a customer service, call handling, service administration or service controller role?
Would you describe yourself as being highly organised, methodical with a strong attention to detail?
Do you have strong communication / customer service skills and the ability to liaise with people at all levels including customers?
Are you looking to join a business who truly care for, nurture and develop their people?
If so, then this could well be the role that you are looking for so read on.
A nationwide service provider to the vehicle fleet industry with an enviable reputation spanning 50 years is now looking for a Service Administrator to join their service administration team based at their regional depot in Avonmouth, Bristol.
As Service Administrator you will be part of a small close knit team and will be responsible for:
- Dealing with service requests, orders and enquiries from customers
- Allocating service and breakdown calls to the mobile service team to meet customer requirements
- Keeping customers updated on any delays or issues that impact their bookings
- Processing all of the relevant documentation as required ensuring all inputted data is correct and up to date
You will demonstrate strong written and verbal communication skills; be able to interface with people at all levels and be IT proficient and be familiar with Microsoft Word, Outlook and Excel.
You will be working for a business who truly care for, nurture and develop their people with proof of family members across 3 generations working for the business.
Service Administrator – Avonmouth, Bristol employer: Coalesce Recruitment
Contact Detail:
Coalesce Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator – Avonmouth, Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple tasks or resolved customer issues efficiently. This will highlight your attention to detail and methodical approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Administrator – Avonmouth, Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your previous experience in customer service or administration, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your communication skills and how you can contribute to our close-knit environment.
Showcase Your IT Skills: Since we’re looking for someone who’s IT proficient, make sure to mention your experience with Microsoft Word, Outlook, and Excel. If you have any specific examples of how you’ve used these tools effectively, include them!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Coalesce Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Administrator inside out. Familiarise yourself with the key responsibilities like handling service requests and liaising with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples from your past experiences where you've effectively communicated with customers or team members. Think about times when you resolved issues or kept clients updated, as these stories will highlight your skills and fit for the job.
✨Be Organised and Methodical
As a Service Administrator, being organised is key. During the interview, demonstrate your organisational skills by discussing how you manage your workload or prioritise tasks. You could even bring a planner or a digital tool you use to keep track of your responsibilities, showing that you practice what you preach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the company supports employee development. This shows that you’re not just interested in the job, but also in growing with the company, which aligns perfectly with their values.