At a Glance
- Tasks: Coordinate service bookings and schedule maintenance for engineers while ensuring data accuracy.
- Company: Join a reputable nationwide service provider with a 50-year legacy.
- Benefits: Enjoy a competitive salary, 20 days holiday, pension, and life assurance.
- Other info: Work in a supportive environment with opportunities for career progression.
- Why this job: Be part of a caring company that nurtures your growth and development.
- Qualifications: Experience in service administration or coordination, with strong communication skills.
A nationwide service provider to the vehicle fleet industry with an enviable reputation spanning 50 years is now looking for a Service Controller to join their Head Office Depot on the outskirts of Leighton Buzzard, Bedfordshire.
As Service Controller you will be part of the service administration team taking pre-planned maintenance bookings from customers and planning and scheduling these; speaking to customers to arrange follow up visits and booking them in; interacting with Service Engineers and processing Engineer job sheets / work reports; changing the job status on internal system and ensuring all inputted data is always correct and taking ownership in service improvement initiatives and cost control.
This position would suit someone who is commercially astute and has a track record of working as a Service Controller, Service Co-ordinator, Service Administration or similar capacity ideally within an engineering or technical based business and now looking to progress their career within service operations.
You will also demonstrate strong written and verbal communication skills, a strong attention to detail; be able to interface with people at all levels and be IT proficient including the use of Office 365 including Word and Excel.
Working hours are 40 hours per week Monday to Friday 8am – 5pm with a 1 hour lunchbreak. You will be working for a business who truly care for, nurture and develop their people with proof of family members across 3 generations working for the business.
Service Controller in Milton Keynes employer: Coalesce Recruitment Limited
As a Field Service Engineer with us, you'll join a supportive and nurturing environment that prioritises employee development and well-being. With competitive salaries, generous holiday allowances, and comprehensive health support, we ensure our team members thrive both personally and professionally. Our commitment to ongoing training and career growth makes this an exceptional opportunity for those looking to advance their skills while enjoying the flexibility of a mobile role across London and beyond.
Contact Details:
Coalesce Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coalesce Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coalesce Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Controller in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coalesce Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Coalesce Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coalesce Recruitment Limited!
How to prepare for a job interview at Coalesce Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
