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- Tasks: Manage customer service requests and ensure smooth communication with clients.
- Company: Reputable nationwide service provider with a caring culture.
- Benefits: Competitive salary, 20 days holiday, pension, life assurance, and supportive environment.
- Other info: Opportunities for personal growth in a family-oriented workplace.
- Why this job: Join a close-knit team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 21500 - 26000 £ per year.
Customer Service Administrator – Nationwide Service Provider Avonmouth, Bristol Salary: £27,000 – £28,500 + 20 days holiday + bank + pension + life assurance
Do you have previous experience of working within a customer service, call handling, service administration or service controller role?
Would you describe yourself as being highly organised, methodical with a strong attention to detail?
Do you have strong communication / customer service skills and the ability to liaise with people at all levels including customers?
Are you looking to join a business who truly care for, nurture and develop their people?
If so, then this could well be the role that you are looking for so read on
A nationwide service provider to the vehicle fleet industry with an enviable reputation spanning 50 years is now looking for a Customer Service Administrator to join their service administration team based at their regional depot in Avonmouth, Bristol.
As Customer Service Administrator you will be part of a small close knit team and will be responsible for dealing with service requests, orders and enquiries from customers; allocating service and breakdown calls to the mobile service team to meet customer requirements; keeping customers updated on any delays or issues that impact their bookings as well as processing all of the relevant documentation as required ensuring all inputted data is correct and up to date.
You will demonstrate strong written and verbal communication skills; be able to interface with people at all levels and be IT proficient and be familiar with Microsoft Word, Outlook and Excel.
You will be working for a business who truly care for, nurture and develop their people with proof of family members across 3 generations working for the business.
Customer Service Administrator employer: Coalesce Recruitment Limited
Contact Detail:
Coalesce Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing your experience and how you handle customer queries.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft Word, Outlook, and Excel, make sure to highlight that in conversations. Being IT proficient is a big plus, so let’s flaunt it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your previous experience in customer service and administration, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your organisational skills and attention to detail, and how they align with what we’re looking for.
Showcase Your IT Skills: Since being IT proficient is key for this role, make sure to mention your familiarity with Microsoft Word, Outlook, and Excel. If you have any specific examples of how you've used these tools effectively, include them!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Coalesce Recruitment Limited
✨Show Off Your Customer Service Experience
Make sure to highlight your previous roles in customer service administration or support. Prepare specific examples of how you've successfully handled customer enquiries or resolved issues, as this will demonstrate your capability and experience in the field.
✨Be Organised and Methodical
Since the role requires strong organisational skills, come prepared with a system that you use to stay organised. You could even share how you prioritise tasks or manage multiple requests at once, showcasing your methodical approach to work.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Be ready to explain complex information simply, as you'll need to liaise with customers and team members. Consider role-playing common scenarios to boost your confidence.
✨Familiarise Yourself with Relevant Software
Brush up on your Microsoft Word, Outlook, and Excel skills. If you can, prepare to discuss how you've used these tools in past roles. Being able to demonstrate your IT proficiency will give you an edge in the interview.