At a Glance
- Tasks: Guide clients through their coaching journey and ensure they achieve their goals.
- Company: Join CoachHub, a leader in digital coaching with a mission to empower employees globally.
- Benefits: Enjoy remote work flexibility, wellbeing days, and access to your own certified coach.
- Other info: Be part of a diverse team that values fresh ideas and continuous growth.
- Why this job: Make a real impact by helping organisations integrate coaching into their culture.
- Qualifications: 3+ years in Customer Success or Account Management, ideally in tech or HR.
The predicted salary is between 45000 - 55000 £ per year.
We’re democratizing growth by making coaching a foundational right for every employee, everywhere. Combining human coaching, behavioral science, and technology - including AIMY™, our AI coach - we empower global enterprises to unlock their full potential. Backed by $330M in funding and a network of 3,500+ coaches across 90+ countries, CoachHub is redefining how the world learns and leads through personal, measurable, and scalable development. Joining us means stepping into a place where ownership is real, curiosity is fuel, and change is the norm. You'll work with teams who support each other, push boundaries, and take pride in building products that genuinely make a difference in people's lives. If you want your work to matter, not just as tasks but as impact felt by people every day, this is where you thrive.
Location: Remote in Spain, the UK or Germany (hybrid option available in Berlin)
We're looking for a Customer Success Manager to join our Southern EMEA team. You'll own a portfolio of upper mid-market and enterprise clients, including global accounts with predominantly a French footprint, and you'll be their most important relationship at CoachHub. This isn't a reactive support role. You'll be a strategic partner - guiding clients from onboarding through to long-term expansion, proving the business value of coaching at every step, and building the kind of trust that makes renewal conversations straightforward.
What You'll Do
- Own the full client journey. From onboarding through adoption and value realisation you hold the thread. You work closely with your sales partner to align on strategy and make sure every client milestone is met with intention - not improvisation.
- Turn goals into tangible outcomes. You build activation plans, define success metrics and develop coaching playbooks that connect what clients want to achieve with what CoachHub delivers. You make the value visible - in data, in stories, in results.
- Be the voice of your clients internally. You channel client feedback to Product, flag risks before they become problems and coordinate across internal teams to make sure your clients always experience CoachHub at its best. You don't wait for issues to escalate - you see them coming.
- Lead strategic reviews that open doors. You run Executive Business Reviews that go beyond reporting. You show ROI, surface growth opportunities and influence senior stakeholders — often turning a renewal conversation into an expansion one.
- Educate, inspire and embed coaching. Through workshops, webinars and one-on-one conversations, you help clients integrate coaching into their L&D programmes, leadership initiatives and transformation agendas. You're not just selling a platform - you're helping build a coaching culture.
- Contribute to a team that practices what it preaches. You share what's working, support your peers and bring your own growth mindset to everything you do. We coach others - we should be coachable too.
What You Bring
- At least 3 years in a Customer Success or Account Management role, ideally within a technology-enabled services or HR tech environment.
- A consistent track record of hitting retention and growth targets - you know what good looks like and you know how to get there.
- Executive presence: you're as comfortable in a C-suite conversation as you are troubleshooting with a day-to-day programme lead.
- A data-driven approach to problem-solving - you use insight to prioritise, act and demonstrate impact.
- Strong self-organisation and genuine comfort with ambiguity; you thrive in fast-moving environments where priorities shift.
- Familiarity with HR, L&D, leadership development or coaching is a meaningful advantage - you'll hit the ground running if you already speak this language.
- Proactivity and business acumen.
What We Offer
- Coaching isn't just our product - Access to your own certified coach, AIMY™, and stretch opportunities that push you beyond your current role.
- Work the way that works for you - Remote-first, with flexible options, Wellbeing Days and a Volunteering Day, plus holidays above the legal minimum.
- A culture that welcomes change - No two days look the same; we experiment, learn fast and recognise people who bring fresh thinking.
- Work that means something - Mission-driven from the inside out; our product changes lives, and so does the work behind it.
Our Commitment to Inclusive Hiring
At CoachHub, we’re building a workplace where everyone can thrive. We welcome people of all backgrounds, identities, and lived experiences - because diverse teams create better ideas, deeper empathy, and bigger impact. If you’re excited about the role but don’t tick every box, we encourage you to apply. Growth starts with taking a chance.
About CoachHub
CoachHub is the global leader in digital and AI coaching that enables organizations to create personalized, measurable and scalable coaching programs for their entire workforce, regardless of department and seniority level. As the leading talent development platform, organizations who use CoachHub benefit from increased employee engagement, higher levels of productivity, improved job performance and greater retention. Our scientific, holistic coaching approach has been formulated by our Innovation Lab, a collective of in-house learning experts, behavioral scientists and a dedicated Science Council of research leaders from around the world. Together, they leverage scientific evidence and platform insights to maximize business impact and drive innovation at CoachHub. Alongside its development and implementation of AI coaching, CoachHub has a global pool of over 3,500 certified business coaches in 90 countries across six continents, with coaching sessions available in over 80 languages. Serving more than 1,000 clients worldwide, CoachHub’s leading digital and AI coaching programs are based on proprietary scientific research, AI insights from renowned academics and development from its Innovation Lab. CoachHub is backed by leading tech investors, including Sofina, SoftBank Vision Fund 2, Molten Ventures, Speedinvest, HV Capital, Partech and HSBC Innovation Banking. CoachHub was certified as a carbon-neutral company and consistently measures, reduces, and implements strategies to minimize its environmental impact.
Customer Success Manager (French speaking) (f/m/d) in London employer: CoachHub - The digital coaching platform
At CoachHub, we are committed to fostering a dynamic and inclusive work environment where every employee can thrive. As a Customer Success Manager, you'll enjoy the flexibility of remote work in Spain, the UK, or Germany, alongside access to your own certified coach and opportunities for personal growth. Our culture encourages curiosity and innovation, ensuring that your contributions not only matter but also drive meaningful change in the lives of our clients.
Contact Details:
CoachHub - The digital coaching platform Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (French speaking) (f/m/d) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CoachHub - The digital coaching platform. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CoachHub - The digital coaching platform before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (French speaking) (f/m/d) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CoachHub - The digital coaching platform:Your cover letter is your chance to shine! Tell us why you want to work at CoachHub - The digital coaching platform specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CoachHub - The digital coaching platform!
How to prepare for a job interview at CoachHub - The digital coaching platform
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
