Coach is a global fashion house founded in New York in 1941. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
Responsibilities
Support the Senior Director of eCommerce in developing and delivering the eCommerce strategy, with a focus on conversion‑led growth across retail and outlet channels.
Own trading performance across markets, using detailed analysis of site metrics, customer behaviour and sales performance to identify opportunities and drive improvements.
Deliver weekly trading updates to senior leadership, providing clear insights and actionable recommendations.
Partner closely with Finance to forecast demand (orders, units, returns) and ensure operational readiness and delivery of customer SLAs.
Collaborate with Buying teams to align eCommerce merchandising with commercial priorities, providing performance insights to inform future buys.
Lead and develop the online merchandising team to ensure best‑in‑class execution across product launches, campaigns and daily trading activities.
Oversee site merchandising, product data and content processes to ensure timely and accurate execution across all markets.
Continuously optimise product findability, navigation, category structure and product pages, tailoring the experience to relevant customer segments.
Partner with Product and Digital teams to deliver a robust A/B testing roadmap, driving continuous improvement in conversion and customer experience.
Drive a customer‑first approach across digital projects, with a strong focus on personalisation and local market relevance.
Identify and recommend enhancements to site functionality and user experience, working closely with global and regional teams.
Utilise analytics tools (e.g. Google Analytics, Quantum Metric) to deeply understand on‑site behaviour and inform decision‑making.
Collaborate with Marketing, PR and CRM teams to ensure effective online execution of campaigns.
Partner with Marketplace teams to share insights and identify opportunities to drive overall digital growth.
Build strong relationships with regional and global stakeholders across Buying, Creative, IT and Marketing.
Monitor competitor activity and broader eCommerce trends to inform continuous optimisation.
Leverage data analysis to produce clear, concise performance reporting and high‑quality executive presentations.
Partner with Customer Insights and Analytics teams to drive improvements in customer experience.
Support consumer insight initiatives, including surveys and usability testing, to enhance the digital experience.
Work closely with Customer Care to continuously improve the post‑purchase journey and ensure alignment of site processes.
Benefits
Hybrid working (3 days working from the office, 2 days remote)
Option to finish early on a Friday (Flex Fridays)
1 Paid Volunteering Day per year and opportunities to volunteer with global projects
Learning & Development opportunities
Internal mobility & career progression
Regular Social Events – Seasonal & Cultural
Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
Other Benefits
25 days holiday in addition to
Responsibilities
Support the Senior Director of eCommerce in developing and delivering the eCommerce strategy, with a focus on conversion‑led growth across retail and outlet channels.
Own trading performance across markets, using detailed analysis of site metrics, customer behaviour and sales performance to identify opportunities and drive improvements.
Deliver weekly trading updates to senior leadership, providing clear insights and actionable recommendations.
Partner closely with Finance to forecast demand (orders, units, returns) and ensure operational readiness and delivery of customer SLAs.
Collaborate with Buying teams to align eCommerce merchandising with commercial priorities, providing performance insights to inform future buys.
Lead and develop the online merchandising team to ensure best‑in‑class execution across product launches, campaigns and daily trading activities.
Oversee site merchandising, product data and content processes to ensure timely and accurate execution across all markets.
Continuously optimise product findability, navigation, category structure and product pages, tailoring the experience to relevant customer segments.
Partner with Product and Digital teams to deliver a robust A/B testing roadmap, driving continuous improvement in conversion and customer experience.
Drive a customer‑first approach across digital projects, with a strong focus on personalisation and local market relevance.
Identify and recommend enhancements to site functionality and user experience, working closely with global and regional teams.
Utilise analytics tools (e.g. Google Analytics, Quantum Metric) to deeply understand on‑site behaviour and inform decision‑making.
Collaborate with Marketing, PR and CRM teams to ensure effective online execution of campaigns.
Partner with Marketplace teams to share insights and identify opportunities to drive overall digital growth.
Build strong relationships with regional and global stakeholders across Buying, Creative, IT and Marketing.
Monitor competitor activity and broader eCommerce trends to inform continuous optimisation.
Leverage data analysis to produce clear, concise performance reporting and high‑quality executive presentations.
Partner with Customer Insights and Analytics teams to drive improvements in customer experience.
Support consumer insight initiatives, including surveys and usability testing, to enhance the digital experience.
Work closely with Customer Care to continuously improve the post‑purchase journey and ensure alignment of site processes.
Benefits
Hybrid working (3 days working from the office, 2 days remote)
Option to finish early on a Friday (Flex Fridays)
1 Paid Volunteering Day per year and opportunities to volunteer with global projects
Learning & Development opportunities
Internal mobility & career progression
Regular Social Events – Seasonal & Cultural
Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
Other Benefits
25 days holiday in addition to
