At a Glance
- Tasks: Lead eCommerce strategy and optimise online trading performance for a global fashion brand.
- Company: Join Coach, a renowned fashion house with a commitment to innovation and inclusivity.
- Benefits: Enjoy hybrid working, generous holiday, discounts, and wellness support.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact in the fast-paced world of online fashion retail.
- Qualifications: Experience in eCommerce, analytics, and team leadership is essential.
The predicted salary is between 60000 - 80000 £ per year.
Coach is a global fashion house founded in New York in 1941. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
Responsibilities
- Support the Senior Director of eCommerce in developing and delivering the eCommerce strategy, with a focus on conversion‑led growth across retail and outlet channels.
- Own trading performance across markets, using detailed analysis of site metrics, customer behaviour and sales performance to identify opportunities and drive improvements.
- Deliver weekly trading updates to senior leadership, providing clear insights and actionable recommendations.
- Partner closely with Finance to forecast demand (orders, units, returns) and ensure operational readiness and delivery of customer SLAs.
- Collaborate with Buying teams to align eCommerce merchandising with commercial priorities, providing performance insights to inform future buys.
- Lead and develop the online merchandising team to ensure best‑in‑class execution across product launches, campaigns and daily trading activities.
- Oversee site merchandising, product data and content processes to ensure timely and accurate execution across all markets.
- Continuously optimise product findability, navigation, category structure and product pages, tailoring the experience to relevant customer segments.
- Partner with Product and Digital teams to deliver a robust A/B testing roadmap, driving continuous improvement in conversion and customer experience.
- Drive a customer‑first approach across digital projects, with a strong focus on personalisation and local market relevance.
- Identify and recommend enhancements to site functionality and user experience, working closely with global and regional teams.
- Utilise analytics tools (e.g. Google Analytics, Quantum Metric) to deeply understand on‑site behaviour and inform decision‑making.
- Collaborate with Marketing, PR and CRM teams to ensure effective online execution of campaigns.
- Partner with Marketplace teams to share insights and identify opportunities to drive overall digital growth.
- Build strong relationships with regional and global stakeholders across Buying, Creative, IT and Marketing.
- Monitor competitor activity and broader eCommerce trends to inform continuous optimisation.
- Leverage data analysis to produce clear, concise performance reporting and high‑quality executive presentations.
- Partner with Customer Insights and Analytics teams to drive improvements in customer experience.
- Support consumer insight initiatives, including surveys and usability testing, to enhance the digital experience.
- Work closely with Customer Care to continuously improve the post‑purchase journey and ensure alignment of site processes.
Benefits
- Hybrid working (3 days working from the office, 2 days remote)
- Option to finish early on a Friday (Flex Fridays)
- 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
- Learning & Development opportunities
- Internal mobility & career progression
- Regular Social Events – Seasonal & Cultural
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
Other Benefits
- 25 days holiday in addition to bank holidays
- Multi‑brand discount up to 50% off – Coach and Kate Spade.
- Private Healthcare with health assessment (Bupa)
- Bupa rewards – Financial wellbeing support and wellness discounts
- Private Dental Cover
- Free 24/7 support for family building, fertility and menopause with Maven
- Eyecare vouchers
- Employee Assistance Program
- Employer Pension Contribution
- Gym discount
- Interest free season ticket loan
- Cycle to work scheme
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
(Temp) Senior Manager, Online Trading employer: Coach
Coach, a prestigious global fashion house based in New York, offers an exceptional work environment for the Senior Manager, Online Trading role. With a strong commitment to employee growth through learning and development opportunities, a hybrid working model, and a vibrant culture that celebrates diversity and inclusion, Coach ensures that its employees thrive both personally and professionally. The unique benefits, including generous discounts, private healthcare, and a focus on work-life balance, make it an attractive employer for those seeking meaningful and rewarding careers in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land (Temp) Senior Manager, Online Trading
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Coach is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Coach and demonstrate your commitment to the field.
We think you need these skills to ace (Temp) Senior Manager, Online Trading
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like (Temp) Senior Manager, Online Trading at Coach, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to (Temp) Senior Manager, Online Trading at Coach. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Coach
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
