Store Manager

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible. Our company name Tapestry represents the diversity of our brands and our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse—where all of our employees, customers and stakeholders thrive.

As a Store Manager, you are the heartbeat of your store—leading with purpose, driving performance, and creating unforgettable customer experiences that reflect the Coach brand. You set the tone for an inclusive, collaborative culture and empower your team to exceed expectations in a fast‑paced retail environment. You inspire your team through coaching and development and ensure every customer interaction strengthens their connection to the brand. Your leadership drives sales, profitability and a vibrant store culture where results and service excellence go hand in hand.

Key Responsibilities

• Lead your store to success by driving sales, profitability and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service‑first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency and professionalism.
• Inspire, coach and develop a diverse, high‑performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback and celebrate individual and team achievements.
• Recruit, onboard and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Requirements

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A combination of education and experience will be considered.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best‑in‑class customer experiences that reflect Coach’s heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office; experience with retail systems such as labor management, inventory and sales reporting tools.
• Knowledge of fashion trends and competition in the marketplace; curiosity for digital engagement and social media.
• A collaborative spirit and the ability to build strong vendor and community relationships.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (for EU).

What Coach Can Offer You

• An inclusive, innovative and fun working environment.
• Internal mobility and career progression.
• One paid volunteering day per year and opportunities to volunteer with global projects.
• Learning and development opportunities with our Ambassador Programme.
• Regular social events.

Equal Opportunity Statement

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season and high‑traffic retail days (including, but not limited to, public holidays).