At a Glance
- Tasks: Lead sales strategies and enhance customer experiences in a dynamic retail environment.
- Company: Join a fun, inclusive team at a leading luxury retail brand.
- Benefits: Enjoy competitive pay, employee discounts, and opportunities for career growth.
- Other info: Flexible schedule, regular social events, and a commitment to diversity and inclusion.
- Why this job: Make a real impact by shaping customer relationships and leading a passionate team.
- Qualifications: 3+ years in retail management with strong sales and team development skills.
The predicted salary is between 40000 - 50000 € per year.
Key Responsibilities
- Sales & Business Strategy: Set and track sales/productivity goals; adjust strategies based on trends and market shifts. Forecast sales, plan payroll, and align hiring plans with business needs. Partner with leadership and corporate teams to implement operational processes and ensure product flow.
- Customer Experience: Model and coach selling/service standards; lead team selling and floor leadership. Develop clienteling strategies to build long‑term customer relationships and brand loyalty. Act as a trusted fashion advisor; share trends and styling insights. Resolve customer issues promptly with a solution‑oriented approach.
- Team Leadership & Development: Recruit, onboard, and retain top talent; maintain strong bench strength. Evaluate performance, provide feedback, and create development action plans. Foster an inclusive, collaborative, high‑energy culture; recognize and reward performance.
- Operations & Compliance: Own daily operations: scheduling, payroll, inventory, HR, and loss prevention. Maintain store presentation standards and ensure adherence to POS and operational policies. Utilize retail systems and reporting tools effectively.
- Communication & Collaboration: Communicate clearly and professionally; model active listening. Build trusting relationships with peers and corporate partners; keep leadership informed. Uphold ethics, compliance, and alignment with company goals.
Requirements:
- 3+ years as a Store Manager (luxury retail preferred); proven ability in sales strategies, clienteling, and team development.
- A combination of education and experience will be considered.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experience with retail systems.
- Ability to work in a fast‑paced environment.
- Strong English language proficiency.
Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).
What Coach Can Offer You:
- An inclusive, innovative, and fun working environment.
- Internal mobility & career progression.
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities with our Ambassador Programme.
- Regular social events.
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
- Attractive employee discount.
- Compelling incentive programme.
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
General Manager employer: Coach
At Coach, we pride ourselves on fostering an inclusive and innovative work environment that empowers our employees to thrive. As a General Manager, you will benefit from extensive career progression opportunities, a compelling incentive programme, and a strong emphasis on team development and collaboration. With initiatives focused on equity, diversity, and community engagement, along with attractive employee discounts and regular social events, Coach is committed to creating a rewarding and meaningful workplace for all.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. When you apply through our website, make sure to highlight how your experience aligns with their mission. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to discuss your sales strategies and team leadership experiences. We want you to showcase your ability to drive results and foster a positive work environment during those crucial interview moments.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’d be a great addition to their team.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the General Manager role. Highlight your experience in sales strategies, team development, and customer experience, as these are key responsibilities we’re looking for.
Showcase Your Leadership Skills:We want to see how you’ve successfully led teams in the past. Share specific examples of how you've recruited, onboarded, and developed talent, as well as how you’ve fostered a positive work culture.
Be Clear and Professional:When writing your application, keep your language clear and professional. We appreciate active listening and effective communication, so make sure your application reflects that!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Coach
✨Know Your Numbers
As a General Manager, you'll need to set and track sales goals. Brush up on your sales forecasting skills and be ready to discuss how you've adjusted strategies based on market trends in your previous roles. Bring specific examples of how you’ve driven sales and productivity.
✨Showcase Your Leadership Style
Team leadership is key for this role. Prepare to talk about your experience in recruiting, onboarding, and developing talent. Think of a time when you fostered a high-energy culture or resolved a team conflict, and be ready to share those stories.
✨Customer Experience Matters
This position requires a strong focus on customer relationships. Be prepared to discuss your clienteling strategies and how you've built brand loyalty in the past. Have a few examples of how you've handled customer issues with a solution-oriented approach.
✨Communicate Clearly
Effective communication is crucial. Practice articulating your thoughts clearly and professionally. You might be asked how you build trusting relationships with peers and corporate partners, so have some examples ready that demonstrate your active listening and collaboration skills.
