Temporary Support Associate in Edinburgh

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible.

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Responsibilities

• Cash Wrap: Greet the customer with a smile and eye contact, offer your name; interact genuinely and naturally; read cues and determine customer needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; keep cash wrap organized and clean; suggest add-ons and sell gift cards; maintain cash and POS media accuracy in compliance with policy; thank customers and provide a reason to return; represent Coach brand appropriately.
• Stockroom / Warehouse: Receive shipments and transfers; notify Store Management when new product arrives; scan cartons/transfers and verify store information; communicate discrepancies; process shipments/transfers per Coach standards and timeframes; organize and clean stock room daily (including offsite/remote warehouses as applicable); shift/organize product based on sell-through; manage stock levels back-of-house and on the sales floor; perform regular cycle counts and participate in store inventories; maintain Loss Prevention standards.
• Sales Floor: Regularly analyze the sales floor for replenishment needs; replenish assigned zones; respond to sell-through and execute visual merchandising; support floor activities as directed; communicate price points, features/benefits, color and stock availability to customers; respond to customer requests and collaborate with the sales team or Store Management; maintain housekeeping standards.

Competencies

• Drive For Results: Consistently exceeds goals and is bottom-line oriented.
• Customer Focus: Dedicated to meeting customer expectations and building trust.
• Creativity: Generates new and unique ideas and makes connections among notions.
• Interpersonal Savvy: Relates well to all kinds of people and builds constructive relationships with diplomacy and tact.
• Learning on The Fly: Learns quickly, adaptable to change, analyzes successes and failures for improvement.
• Perseverance: Finishes tasks with energy and determination despite setbacks.
• Dealing with Ambiguity: Handles change and risk with composure and initiative.

Qualifications

• Experience: 1-3 years of previous retail experience (cashier/stock/sales), preferably in a luxury retail environment; knowledge of fashion trends and competition.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkies; ability to read price and product release sheets.
• Physical: Ability to work at a fast pace; communicate effectively with customers and team; maneuver on the sales floor, stock room; ability to climb, bend, kneel; frequently lift up to 25 pounds and occasionally up to 50 pounds for shipments/transfers.
• Schedule: Ability to meet scheduling expectations, including flexible hours, nights, weekends, and holidays with high retail traffic.

Note: This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and hires and develops the best people. All employment decisions are based on qualifications related to the position and are made without regard to protected characteristics or other legally protected status.

Our Benefits and Other Compensation: General description of benefits includes health benefits (medical, dental, vision), life and disability insurance, 401(k) savings, paid time off for wellness and vacations. Eligible employees may receive discounts on products and incentive compensation.