Lead Cashier II in Edinburgh

Join us to apply for the Lead Cashier II role at Coach, a global fashion house founded in 1941. Coach is part of the Tapestry portfolio, committed to innovation and inclusive service.

Role Description

The Cashier provides a critical first impression to customers by applying Coach Service skills at the Cashwrap. Friendly, efficient service ensures a positive customer experience.

Responsibilities

• Creating a lasting impression
• Greeting the customer with a smile and eye contact and offering your name
• Interacting genuinely and naturally with the customer
• Act as an ambassador to the Insider Program
• Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
• Reading cues and determining customer's needs
• Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality
• Perform cashier end‐of‐shift audits in partnership with store management
• Verify/approve/complete return process in accordance with Policy
• Ensure repairs are processed in accordance with Policy in partnership with management
• Ensure all damaged/scrap returns are labeled and ticketed in partnership with management
• Assist in training and development of Cashiers in partnership with management
• Monitor and report any equipment issues to management
• Maintaining SKU integrity
• Maintaining Cashwrap organization and cleanliness
• Suggesting multiple add‐ons and selling gift cards
• Maintaining media and cash accurately and in compliance with Policy
• Delivering product purchases to the customer appropriately

Knowledge, Skills, Abilities and Attitudes

• Polite and friendly
• Positive attitude and energy
• Takes ownership of role
• High level of personal and professional integrity
• Highly collaborative
• Appropriate sense of urgency
• Remains balanced and focused and maintains composure under pressure
• Awareness of environment at all times (i.e., customer, other employees, suspicious behaviours)
• Comfortable with technology
• Willingness and ability to learn new technology‐based procedures
• Understanding of basic computer system operations
• Ability to handle customer concerns and answer their questions appropriately
• Ability to partner with management appropriately on customer issues
• Ability to multitask and prioritise
• Ability to adapt to each customer/ their needs and their style/ relate to their experience
• Ability to be efficient without compromising customer service
• Ability to speak knowledgeably and with confidence about product
• Ability to communicate clearly to a wide variety of customers and overcome language barriers
• Ability to impact customer decisions
• Knowledge of when to be flexible and switch gears
• Knowledge of store policies and procedures
• Knowledge of and support of the "porter program" policies

Additional Requirements

• Experience: 1–3 years of previous cashier experience in a luxury retail service environment preferred. Current knowledge of fashion trends and marketplace competition.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‐talkie use, and ability to read price and product release sheets.
• Schedule: Ability to work a flexible schedule to meet business needs, including nights, weekends, busy seasons, and high‐traffic sales days such as those after major holidays.

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements. Coach is an equal opportunity and affirmative action employer. General benefits include health, dental, vision, life insurance, disability insurance, 401(k) savings plan, paid time off, and employee discounts.