Senior Sales Associate Part Time in Birmingham

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. Our company name Tapestry represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse – where all of our employees, customers and stakeholders thrive.

Key Responsibilities

• Understand how individual productivity impacts the store
• Behave like a brand ambassador
• Model sales behaviours taught in company sales training programmes, including omni channel sales and virtual selling services
• Maintain high energy on the sales floor
• Consistently achieve sales goals
• Able to work with multiple customers simultaneously
• Consistently anticipate and meet customers’ needs
• Service all customers according to the Coach Experience standards
• Participate as a team member and encourage team to meet and exceed performance standards
• Contribute towards building a team culture in which everyone can show up as themselves and feel seen and heard
• Champion company initiatives and support management decisions, owning and driving outstanding customer service
• Demonstrate professional ethics

Requirements

• Previous management experience in a luxury retail service environment preferable. A combination of education and experience will be considered
• Possess current knowledge of fashion trends and competition in the marketplace
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets
• Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor and meet moderate stockroom lifting and store climbing requirements
• Ability to work a flexible schedule to meet the needs of the business, including weekends and public holidays
• Eager to learn techniques for live stream shopping, introduce products, demonstrating features/benefits and work with the social selling team to make short videos in front of the camera
• Social media knowledge and have a keen understanding of trends on social media platforms
• Customer Data Acquisition – Actively engage customers in signing up to Brand marketing & clienteling communications to drive repeat purchase and loyalty
• Ability to work in a fast‑paced environment
• Strong English language proficiency.

Schedule

• Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

What Coach Can Offer You

• An inclusive, innovative, and fun working environment
• Internal mobility & career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects
• Learning & development opportunities with our Ambassador Programme
• Regular social events
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils
• Attractive employee discount
• Compelling incentive programme

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Base Range: £29,120.00 - £32,000.00. The salary range shown represents the full‑time equivalent base pay for this position at the time of posting, in line with the EU Pay Transparency Directive. For part‑time roles, the salary will be pro‑rated based on contracted hours. Actual compensation will be determined using objective, job‑related criteria.