Support Associate

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

The Sales Support Associate ensures an organized, efficient, and customer-ready store by managing deliveries, maintaining accurate stock, and supporting daily floor replenishment and operational standards.

Key Responsibilities

• Manage and process inbound deliveries promptly; monitor and prioritize daily workload.
• Organize and maintain accessibility of merchandise in stockroom and selling floor.
• Maintain knowledge of stock levels, unit counts, and sales performance.
• Support floor moves and ensure selling floor is consistently stocked throughout the day.
• Execute price changes and markdowns as required.
• Maintain cleanliness and organization standards across selling floor, stockroom, and offsite/warehouse.
• Audit compliance and work toward achieving shrinkage goals.

Core Competencies

• Team-oriented mindset with willingness to collaborate.
• Strong communication and interpersonal skills.
• Ability to multi-task, remain results-driven, and adapt to change.

Qualifications / Requirements

• Previous retail service experience; passion for retail and the service industry.
• Excellent client service and communication skills; ability to maneuver the sales floor and engage multiple customers.
• Strong communication and an elevated sense of personal style.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

What Kate Spade can offer you:

• An inclusive, innovative, and fun working environment.
• Internal mobility & career progression.
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme.
• Regular social events.
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
• Attractive employee discount.
• Compelling incentive programme.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.