At a Glance
- Tasks: Lead a vibrant team, drive sales, and create unforgettable customer experiences.
- Company: Join Kate Spade New York, a bold and optimistic global lifestyle brand.
- Benefits: Enjoy a fun work environment, career growth, and attractive employee discounts.
- Other info: Flexible schedule with opportunities for volunteering and social events.
- Why this job: Be a brand ambassador and make a real impact in a creative retail space.
- Qualifications: 2+ years in retail management; strong communication and leadership skills required.
The predicted salary is between 20000 - 34000 £ per year.
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
The Supervisor supports store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. Acting as a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and consistently elevates service, selling behaviours, and operational excellence.
- Sales & KPIs: Drive personal sales performance while leading the team to achieve sales and KPI targets; analyse metrics and implement best practices to improve results and efficiency.
- Client & Service Excellence: Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
- Leadership & People Development: Coach team on goals and performance; support recruitment, onboarding, and ongoing development. Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
- Operational Excellence & Compliance: Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility. Accurately process POS transactions and inventory functions to maintain inventory integrity.
- Omni-Channel, Digital & Data: Drive omni-channel and virtual selling initiatives, including live-stream shopping. Promote brand-safe social media engagement and awareness of trends.
Requirements: Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritise effectively. 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). Ability to communicate effectively with customers and staff and confidently navigate the sales floor. Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook. Social media literacy and understanding of platform trends. Comfort with omni-channel/virtual selling tools and clienteling systems. Strong English language proficiency.
Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days.
What Kate Spade can offer you: An inclusive, innovative, and fun working environment; internal mobility & career progression; paid volunteering day per year; learning & development opportunities; regular social events; equity inclusion & diversity initiatives; attractive employee discount; compelling incentive programme.
Our Competencies for All Employees: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly.
Our Competencies for All People Managers: Strategic Agility, Developing Direct Reports and Others, Building Effective Teams.
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
Base Pay Range: £31,200.00 - £34,000.00
Supervisor in London employer: Coach Stores Limited
At Coach Stores Limited in Leeds, we pride ourselves on fostering a dynamic and inclusive work environment where our Luxury Retail Sales Associates can thrive. With a strong emphasis on personal development, we offer comprehensive training and growth opportunities, alongside competitive benefits that support work-life balance. Join us to be part of a passionate team dedicated to delivering exceptional client experiences in the heart of luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Coach Stores Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Coach Stores Limited!
We think you need these skills to ace Supervisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Coach Stores Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Coach Stores Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Coach Stores Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Coach Stores Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
