Manager, HR Technology & Solutions (Workforce Management) in London

Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Primary Purpose: The Manager, HR Technology & Solutions (Workforce Management) is responsible for the strategic management, delivery, and continuous improvement of workforce management solutions within the HR Technology & Solutions organization. This role ensures accurate, compliant, and efficient workforce management operations that support a large and distributed global hourly workforce, including retail and fulfilment environments. The ideal candidate brings strong system expertise in leading workforce management solutions. This role reports to the Director, HR Technology & Solutions.

The successful individual will leverage their proficiency to:

• Serve as a functional lead for ADP Workforce Software and other solutions across the workforce management portfolio.
• Partner with HR, Payroll, and Operations stakeholders to understand business needs and translate them into effective, scalable system solutions.
• Manage technical delivery through an Application Managed Services (AMS) and/or offshore technical teams, ensuring high-quality execution, effective governance, and alignment with global standards.
• Own system governance, and compliance across multiple geographies, ensuring adherence to labour laws and pay policies and supporting accurate pay outcomes.
• Oversee system performance and integration health with related platforms (e.g., Workday, Payroll, and scheduling tools) to ensure data integrity and operational stability.
• Support system testing, release management, and change enablement activities in collaboration with technical partners.
• Collaborate with regional and global HR Technology/IT partners to maintain alignment with governance standards, architecture, and roadmap priorities.
• Partner with vendors to manage service delivery, track issue resolution, and participate in roadmap discussions.
• Use data and analytics to evaluate performance, measure business impact, and drive continuous improvement of workforce management solutions.
• Partner with global and regional stakeholders to identify and deliver opportunities for process optimisation, automation, and improved employee experience.

The accomplished individual will possess:

• 5+ years of experience in HR technology and workforce management systems.
• Hands-on or administrative experience with ADP Workforce Software ideal.
• Familiarity with Workday Time Tracking, UKG Pro WFM and/or other leading WFM solutions.
• Understanding of timekeeping and scheduling processes across hourly workforce environments, including retail or fulfilment operations.
• Proven ability to manage system enhancements and production support activities end-to-end.
• Strong analytical, problem-solving, and communication skills.
• Experience coordinating with managed service providers or external vendors.
• Familiarity with Agile or iterative product management methodologies.
• Strong data and reporting capabilities to inform decisions and measure success.
• Demonstrated ability to balance operational stability with innovation and system growth.
• Passion for HR technology and improving employee experience through digital solutions.
• Experience working within a global, matrixed organisation.

Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK.

What Tapestry can offer you:

• Hybrid working (Tuesday - Thursday working from the office, Monday and Friday working remotely)
• Option to finish early on a Friday (Flex Fridays)
• 1 paid volunteering day per year and opportunities to volunteer with global projects
• Learning & development opportunities
• Internal mobility & career progression
• Regular social events - seasonal & cultural
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council

Other benefits include:

• 25 days holiday in addition to bank holidays
• Annual Incentive Plan (company performance bonus)
• Multi brand discount up to 50% off – Coach and Kate Spade.
• Private healthcare with health assessment (Bupa)
• Bupa rewards - Financial wellbeing support and wellness discounts
• Private dental cover
• Free 24/7 support for family building, fertility and menopause with Maven
• Eyecare vouchers
• Employee assistance programme
• Enhanced employer pension contribution
• Gym discount
• Interest free season ticket loan
• Cycle to work scheme

At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that’s ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.