At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Coach, a global fashion house known for its inclusive culture and innovative spirit.
- Benefits: Enjoy a fun work environment, career progression, paid volunteering days, and attractive employee discounts.
- Other info: Participate in regular social events and equity initiatives that celebrate diversity.
- Why this job: Be a Brand Ambassador and make a real impact in a creative and diverse workplace.
- Qualifications: 1+ years of retail management experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. Our company name Tapestry represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.
- Brand Ambassador: Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience. Serves as a Brand Ambassador embodying Coach values and increasing brand awareness. Leads implementation of Company initiatives and supports full operation of the business. Maintains a growth mindset for business and personal development initiatives.
- Create Winning Teams/Drive results: Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team. Monitors and analyses sales data, identifies trends, and makes recommendations to enhance store performance and implement individualized team development to increase overall customer experience. Exemplifies strong business acumen and executes forward-planned strategies to achieve leadership initiatives surrounding store goals/KPIs. Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed. Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals. Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures.
- Customer Focused (internal and external): Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners. Creates a customer-centric culture that prioritises customer satisfaction and mentors team on clienteling strategy to build long-term customer relationships to meet business goals. Provides HR and conflict resolution support to team and in district in absence of leadership team. Champions the company resources to support a healthy work environment for internal customers.
Qualifications & Requirements: 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level. Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds.
What Coach can offer you: An inclusive, innovative, and fun working environment. Internal mobility & career progression. 1 paid volunteering day per year and opportunities to volunteer with global projects. Learning & development opportunities with our Ambassador Programme. Regular social events. Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils. Attractive employee discount. Compelling incentive programme.
Our Competencies for All Employees: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly.
Our Competencies for All People Managers: Strategic Agility, Developing Direct Reports and Others, Building Effective Teams.
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Lead Supervisor employer: Coach Stores Limited
At Coach, we pride ourselves on fostering an inclusive and innovative work environment where creativity thrives and employees are empowered to grow. With a strong commitment to equity, inclusion, and diversity, we offer numerous opportunities for career progression, learning, and development, alongside attractive benefits such as paid volunteering days and regular social events. Join us in our vibrant location, where you can be part of a team that values collaboration and champions exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Coach's values and mission. This way, you can show how your personal style aligns with their inclusive and innovative spirit.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led a team or driven results. Be ready to share how you’ve created a positive environment and supported your colleagues—this is key for a Lead Supervisor role.
✨Tip Number 3
Show off your customer focus! Prepare to discuss how you've enhanced customer experiences in previous roles. Highlight any strategies you've implemented that align with Coach's commitment to exceptional service.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics, growth opportunities, and how they foster an inclusive culture. This not only helps you gauge if it’s the right fit but also demonstrates your enthusiasm.
We think you need these skills to ace Lead Supervisor
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your love for Coach shine through! Share why you resonate with our values and how you embody the spirit of our brand. This is your chance to show us that you’re not just looking for a job, but you genuinely want to be part of our team.
Highlight Your Leadership Skills:As a Lead Supervisor, we want to see your leadership chops! Use your application to showcase examples of how you've successfully led teams in the past. Talk about how you’ve built trust and collaboration, and how you’ve driven results in previous roles.
Be Customer-Centric:We’re all about creating exceptional customer experiences, so make sure to include your customer-focused mindset in your application. Share specific instances where you’ve gone above and beyond for customers, and how you’ve fostered long-term relationships that align with our goals.
Keep It Professional Yet Personal:While we love a good professional tone, don’t be afraid to let your personality shine through! Write in a way that feels authentic to you, and remember to proofread for clarity and professionalism. And hey, make sure to apply through our website to ensure your application gets to us directly!
How to prepare for a job interview at Coach Stores Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Coach's history, values, and current initiatives. Understanding the brand's ethos will help you embody its values during the interview and show that you're genuinely interested in being a part of their team.
✨Showcase Your Leadership Skills
As a Lead Supervisor, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or driven results. This will highlight your ability to create a positive and inclusive culture.
✨Emphasise Customer-Centric Strategies
Coach places a high value on customer experience. Be ready to discuss how you've previously implemented strategies that prioritise customer satisfaction. Share specific instances where your actions led to improved customer relationships or sales performance.
✨Prepare for Behavioural Questions
Expect questions that assess your interpersonal skills and ability to handle ambiguity. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your thought process and the impact of your decisions clearly.
