Supervisor in Ellesmere Port

Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience. Serves as a Brand Ambassador embodying Coach values and increasing brand awareness. Leads implementation of company initiatives and supports the full operation of the business. Maintains a growth mindset for business and personal development initiatives.

Create Winning Teams / Drive Results

• Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience and an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance while implementing individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership’s initiatives surrounding store goals and KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, and high‑level training as needed.
• Provides necessary feedback and guidance to improve individual performance at all levels and holds the team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance with company policies and procedures in addition to store operational procedures.

Customer Focused (Internal and External)

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritises customer satisfaction and mentors the team on clienteling strategy to build long‑term customer relationships and meet business goals.
• Provides HR and conflict resolution support to the team and district in the absence of the leadership team.
• Champions company resources to support a healthy work environment for internal customers.

Qualifications & Requirements

• 1+ year of equivalent experience managing competitive retail space at the Lead Supervisor level.
• Can bend, reach, stretch, lift, carry, and move at least 25 pounds, and at times lift and carry product, cartons, props, or fixtures up to 50 pounds.

What Coach Can Offer You

• An inclusive, innovative, and fun working environment.
• Internal mobility & career progression.
• One paid volunteering day per year and opportunities to volunteer on global projects.
• Learning & development opportunities with the Ambassador Programme.
• Regular social events.
• Equity, inclusion & diversity initiatives including employee resource groups & regional inclusion councils.
• Attractive employee discount.
• Compelling incentive programme.

Tapestry is an equal‑opportunity and affirmative‑action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.