At a Glance
- Tasks: Bring Tapestry’s iconic brands to life and deliver exceptional customer service.
- Company: Join a global house of brands that values inclusivity and individuality.
- Benefits: Enjoy 28 days holiday, up to 50% off products, and health cash plans.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make an impact while working with renowned brands like Coach and Kate Spade.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.
At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.
Primary Purpose: Brand Ambassadors bring Tapestry’s iconic brands to life in department stores by championing our values, supporting key business goals and delivering exceptional customer service.
In this role, you’ll report to the Senior Regional Brand Ambassador and partner closely with Tapestry teams, store leadership, and shopfloor colleagues to drive brand visibility, growth, and overall performance. Please note, this is a full-time (40 hours per week) permanent position.
The successful individual will leverage their proficiency in Retail Customer Service to:
- Deliver a seamless, elevated customer experience by leveraging brand training, tools, and resources to uphold exceptional service standards.
- Proactively develop clienteling strategies and in-store event ideas, and support and co-host activations that drive engagement and sales.
- Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities.
- Attend brand events to deepen market knowledge and align with key business priorities.
- Track and analyse store performance against targets and present actionable plans to the Senior Regional Brand Ambassador when needed.
- Regularly monitor trade results to ensure alignment with expectations.
- Identify growth opportunities by observing in-store activity, including new activations, local events, and omni-channel engagement strategies.
- Build strong relationships with department store management to improve brand visibility and customer loyalty.
- Execute visual merchandising guidelines and ensure new season collections are prominently displayed and aligned with delivery schedules.
- Apply visual merchandising guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation.
- Cultivate a strong relationship with the Regional Visual Merchandising Manager and share regular visual updates.
- Manage product deliveries and replenishment and ensure back-of-house areas are clean, organised, and well-maintained.
- Escalate any operational concerns to the Senior Regional Brand Ambassador.
- Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the Senior Regional Brand Ambassador and Wholesale Sales team.
- Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience.
The accomplished individual will possess:
- Minimum of two years’ experience in a retail environment, with a proven track record of delivering results.
- Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and bank holidays.
- Familiarity with department store operations, including customer service, merchandising, and sales strategies.
- Strong communication, organisational, and analytical skills.
- Knowledge of current industry trends and the ability to apply insights to enhance business outcomes.
- Self-motivated and proactive approach to business development.
- Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals.
What Tapestry can offer you:
- 28 days holiday.
- Multi-brand discount up to 50% off Coach & Kate Spade New York.
- Health cash plan.
- Free 24/7 support for family building, fertility and menopause with Maven.
- Employee assistance program.
- Employer pension contribution.
- Gym and fitness product discount.
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development and career progression opportunities.
- Equity, Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council.
Please note, benefits may vary depending on the role and location.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
Brand Ambassador - Cheadle employer: Coach Stores Limited
Tapestry is an exceptional employer that champions inclusivity and individuality, offering a vibrant work culture where employees can thrive both personally and professionally. As a Brand Ambassador in Cheadle, you will enjoy a range of benefits including generous holiday allowances, multi-brand discounts, and opportunities for career progression, all while being part of a supportive team that values creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Ambassador - Cheadle
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Tapestry’s values and products. This way, when you chat with potential employers or during interviews, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your experience and what you can bring to the Brand Ambassador role. This will help you make a great first impression when meeting hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Tapestry family.
We think you need these skills to ace Brand Ambassador - Cheadle
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love the brand and what makes you a perfect fit for Tapestry.
Tailor Your CV:Make sure to customise your CV for this specific role. Highlight your retail experience and any customer service skills that align with what we're looking for. It helps us see how you can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This way, we can quickly see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Coach Stores Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Tapestry's brands like Coach and Kate Spade New York. Understand their values, recent campaigns, and customer engagement strategies. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its growth.
✨Showcase Your Customer Service Skills
As a Brand Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to build relationships and create memorable shopping experiences that align with Tapestry’s commitment to customer focus.
✨Be Ready to Discuss Visual Merchandising
Familiarise yourself with visual merchandising principles, as this role involves executing guidelines effectively. Think of instances where you've successfully displayed products or contributed to store layouts. Be prepared to share your ideas on how to enhance brand visibility in-store.
✨Demonstrate Your Team Spirit
Tapestry values collaboration, so be ready to discuss how you work well in teams. Share stories that showcase your interpersonal skills and how you’ve contributed to a positive team culture. Emphasise your willingness to support colleagues and drive shared goals.
