At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join the vibrant Kate Spade New York family, known for its creativity and inclusivity.
- Benefits: Enjoy a competitive salary, employee discounts, and opportunities for career growth.
- Other info: Flexible schedule with exciting social events and volunteering opportunities.
- Why this job: Be part of a fun, innovative environment where your ideas can shine.
- Qualifications: 3+ years in retail leadership; passion for luxury brands and strong communication skills.
The predicted salary is between 27300 - 30000 £ per year.
Key Responsibilities
- Client & Service Excellence
- Model Kate Spade New York service behaviours and selling standards, coaching in real time to ensure a premium client experience.
- Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
- Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
- Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
- Leadership & Talent Development
- Recruit, onboard, train, and motivate a high-performing team that reflects Kate Spade New York’s brand values.
- Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
- Recognize and reward strong performance while addressing underperformance through targeted development plans.
- Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
- Business Ownership & Planning
- Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
- Analyze selling reports and business trends to identify opportunities and implement action plans.
- Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.
- Brand Equity & Visual Merchandising
- Communicate Kate Spade New York’s aesthetic, philosophy, and lifestyle to both team members and clients.
- Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows.
- Operational Excellence & Compliance
- Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
- Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
- Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
- Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
- Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.
Qualifications
- 3+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered.
- Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
- Ability to work in a fast-paced environment.
- Strong English language proficiency.
Schedule
- Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
What Kate Spade can offer you
- An inclusive, innovative, and fun working environment.
- Internal mobility & career progression.
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities with our Ambassador Programme.
- Regular social events.
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
- Attractive employee discount.
- Compelling incentive programme.
Competencies
- Courage: Doesn’t hold back anything that needs to be said, provides current, direct, complete, and “actionable” positive and corrective feedback to others, lets people know where they stand, faces up to people problems on any person or situation quickly and directly, and is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas, easily makes connections among previously unrelated notions, and tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Store Leader Maternity Cover in Braintree employer: Coach Stores Limited
At Kate Spade New York, we pride ourselves on fostering an inclusive and innovative work environment that empowers our employees to thrive. As a Store Leader, you will benefit from extensive career progression opportunities, a supportive culture that values diversity, and a range of employee perks including generous discounts and social events. Join us in creating memorable client experiences while developing your leadership skills in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader Maternity Cover in Braintree
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Coach Stores Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Coach Stores Limited!
We think you need these skills to ace Store Leader Maternity Cover in Braintree
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Coach Stores Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Coach Stores Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Coach Stores Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Coach Stores Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
