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- Tasks: Handle emergency calls and monitor CCTV for community safety.
- Company: Join Coach Falcon's Fit Bodies, a community-focused organisation.
- Benefits: Enjoy great staff perks and support for your well-being.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong keyboard skills and sensitivity towards vulnerable individuals required.
- Other info: Flexible shifts with a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
Your working week will be Monday to Sunday on a mixed shift pattern of 4 days on, 4 days off, and 3 days on, 3 days off, working to a 14‑week rolling rota which includes days, nights, weekends and bank holidays.
Key Responsibilities
- Deal with general and emergency telephone enquiries on behalf of numerous council services outside normal office hours, including emergency housing repairs and night‑time noise complaints.
- Monitor and operate CCTV cameras and associated equipment on a day‑to‑day basis.
- Provide excellent customer service at all times in a positive, sensitive and respectful manner, adapting your approach to ensure equality of access for all customers, many of whom are vulnerable or have complex circumstances.
- Access various computer systems to retrieve and input information, demonstrating accurate keyboard skills, effective communication and an understanding of confidentiality issues relating to customer information.
Qualifications & Skills
- Accurate keyboard skills and the ability to talk and type effectively.
- Experience or ability to work sensitively with vulnerable individuals.
- Successful completion of an enhanced Disclosure and Barring Service (DBS) check.
- Obtaining a Public Space Surveillance CCTV Operators Licence issued by the Security Industry Authority.
Benefits
Our employees are at the very heart of the services we provide to the community, and we want the best possible team. In return, we will make sure you are rewarded with a great range of staff benefits to support you in and out of work.
If you need any support completing an application form, or any other format for the application or Job Description, please contact the Recruitment Team for help by email or phone: 01484 221000 and ask for Recruitment.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
If this sounds like your next role, we would love to hear from you!
Application Deadline
Closing date: 26 January 2026, 11:55 PM
Service Access Officer in Huddersfield employer: Coach Falcon's Fit Bodies
Contact Detail:
Coach Falcon's Fit Bodies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Access Officer in Huddersfield
✨Tip Number 1
Get to know the company! Research Coach Falcon's Fit Bodies and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Access Officer, you'll be dealing with various enquiries, so it's crucial to articulate your thoughts clearly. Try mock interviews with friends or family to build confidence.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples where you've provided excellent service, especially in challenging situations. This will demonstrate your ability to handle the sensitive nature of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, don’t hesitate to reach out to the Recruitment Team for support – they’re there to help!
We think you need these skills to ace Service Access Officer in Huddersfield
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant skills and experiences. We’re looking for how you can fit into our team, so connect your background to the role of Service Access Officer.
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and avoid jargon. This helps us understand your qualifications quickly and easily, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s straightforward and ensures that your application gets to the right place without any hiccups!
How to prepare for a job interview at Coach Falcon's Fit Bodies
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Access Officer. Familiarise yourself with handling emergency enquiries and operating CCTV systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Your Customer Service Skills
Since this role involves dealing with vulnerable individuals, be prepared to discuss your experience in providing sensitive and respectful customer service. Think of specific examples where you've adapted your approach to meet the needs of different customers.
✨Practice Your Keyboard Skills
As accurate keyboard skills are essential for this position, consider doing a quick typing test before your interview. Being able to talk and type effectively is crucial, so practice combining both skills to ensure you're ready to demonstrate this during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about the team you'll be working with or how the organisation supports its staff in dealing with challenging situations. It shows you're engaged and thinking about how you can contribute.
