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- Tasks: Lead recruitment, manage employee relations, and oversee traffic office operations.
- Company: Join Hallmark Connections Ltd at Heathrow for a dynamic work environment.
- Benefits: Enjoy free travel for you and your family, plus a company pension.
- Why this job: Make a real difference in community transport while developing your career.
- Qualifications: Knowledge of driver hours regulations and basic Microsoft Office skills required.
- Other info: Flexible working hours with opportunities for growth in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Job Type: Full Time
Location: Hallmark Connections Ltd, Heathrow Depot, Bedfont Rd, Stanwell TW19 7LZ
Salary: Competitive Salary
Responsibilities
- Recruitment & Onboarding: Coordinate end-to-end recruitment processes including advertising vacancies, shortlisting, arranging interviews, and issuing offers. Conduct reference checks and ensure right‑to‑work compliance. Manage onboarding and ensure induction processes are followed for all new starters.
- Employee Relations: Lead on accident and incident management. Lead on fact find investigations. Manage any grievances/complaints received from employees and public.
- HR Administration: Lead on maintaining and updating employee records on the Natural HR system.
- Absence Management: Monitor sickness absence and ensure all return-to-work procedures are completed with employees. Lead on absence disciplinaries.
- Learning & Development: Support the coordination of CPC, Induction and any other training that may be required. Maintain training records and assist in evaluating training effectiveness. Employee appraisal – improve employee skills and identify any training needs.
- Traffic Office: Oversee the traffic office and supervisory team. Oversee allocation of work. Manage lost mileage and network issues. Management of punctuality. Management and audit of drivers tacho cards ensuring compliance.
- Team Responsibility KPI’s: Ensure random drug testing is conducted daily – minimum of 2 per week as standard. Ensure random alcohol testing is conducted daily – minimum of 10 per week as standard. Ensure driving licence checks are conducted daily – minimum of 10 as standard. Ensure gate checks are conducted daily – minimum of 5 run‑out per day and 5 run‑back per day as standard. Ensure service monitoring (roadside and/or ticketer) is conducted daily – minimum of 10 per day as standard. Ensure depot (departure time) punctuality is conducted daily – minimum of 10 per day as standard.
- Hand over Report (Team): You need to ensure that the Traffic Office team records all matters arising from the company’s operating activities and forwards such information via email to the next on‑duty supervisor. This approach will automatically ensure that the next on‑duty supervisor is fully informed so they can continue to monitor and act, as necessary. Verbal communication in respect of a handover report is unacceptable; it must be electronically recorded.
Hours of Work: You are required to work 45 hours per week (Monday to Friday); you may be required to work weekends, anti‑social hours, and statutory holidays. A flexible approach towards working hours is required to ensure effective cover throughout each day of operation.
Health & Safety: Employees are required to comply with all statutory/company health & safety policies and procedures.
Preferred Skills: Excellent knowledge and understanding of British Domestic Hours Rules and EU Driver Hours (as defined within the Transport Act 1968 and the Working Time Regulations 1998). A basic level of competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint and Email). A basic level of competence in the use of Trapeze and Ticketer systems.
What We Offer: A dynamic, supportive team environment. Company benefits including free travel for you and immediate family, company pension. The chance to make a real difference in how our communities move.
Closing Date for Applications is 15th February 2026.
Operations Support Manager – Heathrow employer: Coach & Bus Week Magazine
Contact Detail:
Coach & Bus Week Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager – Heathrow
✨Tip Number 1
Get to know the company inside out! Research Hallmark Connections Ltd, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the responsibilities listed, like managing employee relations or overseeing the traffic office. Practise your answers so you can impress them with your knowledge and confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Operations Support Manager – Heathrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Manager role. Highlight relevant experience in recruitment, employee relations, and HR administration. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Heathrow. Share specific examples of your past achievements that relate to the responsibilities listed in the job description.
Showcase Your Knowledge: Demonstrate your understanding of British Domestic Hours Rules and EU Driver Hours in your application. This shows us you’re not just applying randomly but are genuinely interested in the role and its requirements.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Coach & Bus Week Magazine
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Operations Support Manager position. Familiarise yourself with the recruitment processes, employee relations, and health & safety policies mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past work experience that demonstrate your skills in managing employee relations, conducting investigations, or overseeing teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively during the interview.
✨Show Your Knowledge of Compliance
Since the role involves ensuring compliance with various regulations, brush up on your knowledge of British Domestic Hours Rules and EU Driver Hours. Be ready to discuss how you've handled compliance issues in the past or how you would approach them in this role. This shows that you’re proactive and understand the importance of these regulations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also gives you a better understanding of the company culture and expectations.
