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- Tasks: Supervise drivers, ensure service reliability, and handle customer interactions.
- Company: Join Diamond Bus North West at our Eccles Depot.
- Benefits: Competitive salary and flexible working hours in a dynamic environment.
- Why this job: Make a real difference in customer experience and service delivery.
- Qualifications: Experience in customer service and team management is a plus.
- Other info: Exciting opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has become available to contribute to the Northwest team’s ongoing commitment to improving customer experience, both internally and externally.
Main Duties
- Through close supervision and direction of driving staff, ensure that the company’s network of services operates in compliance with the Traffic Commissioner’s/ VOSA standard of service punctuality and reliability.
- Utilising both the real time information system and manual “on street” observations, monitor service reliability, react to problems as they arise, and be proactive in ensuring that known events/road closures cause the minimum of disruption to the company’s network of services.
- Monitor and record lost mileage by type and ensure resources are used effectively to minimise lost mileage.
- Carry out ticket checks/revenue protection tasks/school loadings checks as required/instructed.
- Handle customer complaints/comments, investigate, respond to customers as appropriate, and deal with staff members accordingly.
- Carry out Customer liaison duties at the Interchange/School Visits/Road Shows, etc.
- Allocate drivers duties/holidays/sickness/forward allocation planning and ensure that all such records are kept fully up to date.
- Record driver absences and ensure that the input for payroll adjustments is prepared correctly.
- Carry out driver appraisals and back to work interviews.
- Attend the scene of incidents and Road Traffic Collisions involving company vehicles, liaise with appropriate authorities at the scene, ensure that CCTV footage is obtained, and all records and documentation are completed correctly and in a timely manner.
- Deal with customer enquiries and provide ticket sales functions in support of retail staff or at busy times.
- Operate the “control” duty, dealing with issues via the Messaging system and real time information system, booking drivers on and off duty, allocating spare drivers to cover open work.
- Keep up to date the company’s electronic provision of information feeds.
- Participate in the organisation and management of specific one-off events.
- Attend company meetings (e.g., Health & Safety).
- Liaise with all other company departments and external bodies such as the police and local authorities, regarding any matters which may affect the operation of the company’s services.
Hours of Work
Working hours for this role are based on a 5 over 7‑day rota, providing operational coverage across the week. You will be required to work a mixture of early, middle, and late shifts, in line with business needs. Flexibility is essential, as shift patterns will vary to ensure consistent support and service delivery.
Apply Today! If you have the experience and skills required for this role, we’d love to hear from you. Closing Date for applications is 14th March 2026.
Allocator – Eccles Depot in Manchester employer: Coach & Bus Week Magazine
Contact Detail:
Coach & Bus Week Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocator – Eccles Depot in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Diamond Bus North West on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with their services, values, and recent news. This shows you're genuinely interested and ready to contribute to improving customer experience.
✨Tip Number 3
Practice common interview questions related to the role. Think about how you'd handle customer complaints or manage driver allocations. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Diamond Bus North West.
We think you need these skills to ace Allocator – Eccles Depot in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Allocator role. Highlight any relevant experience you have in customer service, team management, or logistics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to improving our customer experience. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled challenges in previous roles. We love candidates who can think on their feet and react proactively to issues, just like the ones you'll face as an Allocator.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Coach & Bus Week Magazine
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Allocator position and its responsibilities. Familiarise yourself with the key duties like monitoring service reliability and handling customer complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since the job involves reacting to issues as they arise, be prepared to discuss specific examples from your past experiences where you've successfully resolved problems. Think about times when you had to manage disruptions or handle customer complaints effectively, and share those stories during the interview.
✨Demonstrate Your Teamwork Abilities
The Allocator role requires close supervision of driving staff and collaboration with various departments. Be ready to talk about how you've worked well in a team before, especially in high-pressure situations. Highlight your communication skills and how you can liaise with different stakeholders.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to inquire about the team dynamics at Eccles Depot or how the company measures success in service punctuality. Thoughtful questions can leave a lasting impression.