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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and a fantastic pub experience.
- Company: Join the Coach & Horses, a beloved pub in Kew with a rich history.
- Benefits: Enjoy free meals, weekly pay, 28 days holiday, and discounts at Young's Pubs.
- Other info: Access to career pathways and ongoing development opportunities.
- Why this job: Be part of a fun, supportive team that values your growth in hospitality.
- Qualifications: Passion for customer service and team training is essential.
The predicted salary is between 24000 - 30000 £ per year.
A long-time favourite with Kew residents and visitors, the Coach & Horses is a modernised old Georgian coaching inn. Our traditional twist is a nod to our neighbours at Royal Botanic Gardens, Kew. Our popular bar and dining setup with emphasis on local and quality seasonal produce is the place to be, our reputation for food and service is second to none in our area. The reason for this is our Team, our people are the cornerstone of our business, working together they make the guest's experience here truly special. As a team, they work hard, play hard and enjoy a great sense of belonging where unique values become shared values.
What We Offer Our Supervisors:
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free Meals
- Weekly pay
- 28 days holiday per year
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Share Save Scheme
- Company Pension Scheme
What we look for in a Floor Supervisor:
As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
Supervisor employer: Coach and Horses, Kew
Contact Detail:
Coach and Horses, Kew Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the venue! Before your interview, pop into the Coach & Horses and soak up the atmosphere. Chat with the staff and customers to get a feel for the place. This will not only help you understand their vibe but also give you some great talking points during your interview.
✨Tip Number 2
Show off your passion for hospitality! When you’re chatting with the hiring team, let your enthusiasm shine through. Share stories about your previous experiences in the industry and how they’ve shaped your love for customer service. We want to see that you’re genuinely excited about joining our team!
✨Tip Number 3
Be ready to demonstrate your leadership skills. As a Supervisor, you’ll need to show that you can lead a team effectively. Think of examples from your past where you’ve successfully trained or motivated others. We’re looking for someone who can inspire our team to deliver exceptional service every time!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about wanting to be part of our team. So, get your application in and let’s make some magic happen together!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for hospitality shine through! We want to see how much you care about delivering exceptional customer service and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you've trained teams or led shifts, as this will show us you're the right fit for our Floor Supervisor position.
Be Authentic: Don't be afraid to let your personality come through in your writing. We value authenticity and want to get a sense of who you are beyond just your qualifications. Share your story and what makes you unique!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Coach and Horses, Kew
✨Know the Venue Inside Out
Before your interview, take some time to familiarise yourself with the Coach & Horses. Understand its history, menu, and what makes it special to the Kew community. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Floor Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you built rapport and resolved issues, as this will demonstrate your ability to deliver the high standards expected at the Coach & Horses.
✨Emphasise Teamwork and Leadership
The role requires strong leadership and teamwork skills. Be ready to discuss how you've successfully led a team in the past, trained new staff, or contributed to a positive work environment. Share specific instances that illustrate your ability to motivate and support your colleagues.
✨Express Your Passion for Hospitality
Make sure to convey your passion for the hospitality industry during the interview. Talk about why you love working in this field and how you see your career progressing. This enthusiasm will resonate with the interviewers and align with their values of commitment and growth.