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For Companies At a Glance
- Tasks: Ensure guest safety, handle requests, and prepare for breakfast service.
- Company: Join the vibrant team at a beloved Georgian coaching inn.
- Benefits: Free meals, weekly pay, 28 days holiday, and generous discounts.
- Other info: Access to training, career pathways, and a supportive work environment.
- Why this job: Be part of a fun team that values hospitality and community.
- Qualifications: Passion for customer service and experience in hospitality.
The predicted salary is between 22000 - 26000 £ per year.
A long-time favourite with Kew residents and visitors, the Coach & Horses is a modernised old Georgian coaching inn. Our traditional twist is a nod to our neighbours at Royal Botanic Gardens, Kew. Our popular bar and dining setup with emphasis on local and quality seasonal produce is the place to be, our reputation for food and service is second to none in our area. The reason for this is our Team, our people are the cornerstone of our business, working together they make the guest's experience here truly special. As a team, they work hard, play hard and enjoy a great sense of belonging where unique values become shared values.
What We Offer Our Night Porters:
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free Meals
- Weekly pay
- 28 days holiday per year
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Share Save Scheme
- Company Pension Scheme
What we look for in a Night Porter:
As the successful Night Porter you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality, be self-motivated and willing to work alone at times. You will have experience working in a similar environment, have excellent communication skills and an impeccable eye for detail. Our Night Porters play an important role in ensuring the safety of our guests and the security of our pub and hotel throughout the night. You will be responsible for dealing with any guest requests, greeting and checking in late arrivals and maintaining room standards. As Night Porter you will also set up for breakfast service and carry out any health and safety checks and audits as necessary.
Night Porter employer: Coach and Horses, Kew
Contact Detail:
Coach and Horses, Kew Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the venue! Before your interview, pop by the Coach & Horses and soak up the atmosphere. Familiarising yourself with the place will help you connect with the team and show your genuine interest in being part of their hospitality family.
✨Tip Number 2
Show off your personality! When you meet the team, let your friendly and outgoing nature shine through. They’re looking for someone who fits in with their vibe, so don’t be shy about sharing your passion for customer service and hospitality.
✨Tip Number 3
Be prepared to chat about your experience! Think of specific examples from your past roles that highlight your attention to detail and ability to handle guest requests. This will demonstrate that you’ve got what it takes to keep the guests happy and safe during the night.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of joining the team at the Coach & Horses. Don’t miss out on this opportunity!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your customer service skills and how you’ve made guests feel special in the past. We want to see that you truly care about creating memorable experiences.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for friendly, outgoing individuals who can connect with our guests. A touch of humour or a personal story can make your application stand out from the crowd!
Highlight Relevant Experience: Make sure to mention any previous roles that relate to being a Night Porter. Whether it’s working in a pub, hotel, or any customer-facing job, we want to know how your experience has prepared you for this role. Specific examples will help us see your fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the details you need to complete your application. Plus, it shows us you’re keen to join our team at the Coach & Horses!
How to prepare for a job interview at Coach and Horses, Kew
✨Know the Venue Inside Out
Before your interview, take some time to research the Coach & Horses. Familiarise yourself with its history, menu, and the local area. This will not only show your genuine interest in the role but also help you answer questions about how you can contribute to the team.
✨Showcase Your Customer Service Skills
As a Night Porter, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think of specific situations that highlight your friendly personality and ability to handle requests efficiently.
✨Demonstrate Your Attention to Detail
The job requires an impeccable eye for detail. Be ready to discuss how you've maintained high standards in previous roles. You might want to mention any health and safety checks you've conducted or how you ensured guest satisfaction through meticulous service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what a typical night looks like for a Night Porter. This shows you're serious about the role and eager to be part of their team.