At a Glance
- Tasks: Connect with travellers and recommend life-changing trips based on their unique needs.
- Company: Join G Adventures, a company dedicated to changing lives through travel.
- Benefits: Enjoy exclusive travel perks, extra days off, and growth opportunities.
- Other info: Hybrid role in London with a focus on exceptional company culture.
- Why this job: Be part of a vibrant team and make meaningful connections while travelling.
- Qualifications: Sales experience and a passion for travel are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
The Travel Consultant, known internally as a Global Connection Officer (GCO), is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one. G Adventures is a company that prides itself on changing lives through travel. Your mission as a GCO, if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs. Note, this role will be based in our London office on a hybrid basis. It is an integral part of our community and we are looking for candidates who are excited to get involved in fostering an exceptional in‑office culture. As a GCO, you will work on a rotation where occasional weekend work is required.
Responsibilities
- Reach monthly sales targets while driving exceptional customer service KPIs.
- Work with both speed and efficiency while consistently displaying compassion and care in every interaction.
- Handle any booking issues calmly and with empathy.
- Differentiating your service to provide a uniquely G experience for our travellers.
- Connect with our prospective travellers both over the phone and via email.
- Ask the right questions to ascertain the needs of each unique traveller.
- Recommend and sell the right trip for the traveller based on their needs, including any extra services that may enhance their experience.
- Ensure the use of correct booking processes and procedures to minimise risk and reduce error rates.
- Act at all times with the purpose of providing a life‑changing experience.
- Be an integral part of G Adventures’ amazing company culture and live by the G Adventures Core values.
- Make meaningful connections with both the global team, and with your travellers.
Qualifications
- Minimum 1 year front‑line sales experience, motivated by revenue targets and service KPIs.
- A love of sales and travel.
- Experience using a GDS system, preferable but not necessary.
- Superior selling skills & exceptional customer service skills.
- Excellent verbal & written communication skills.
- Problem‑solving/complaint resolution skills.
- Extensive geographical knowledge & travel experience.
- Flexible and energetic, with the ability to work independently as well as in a team environment.
- Ability to work varying shifts and weekends as required.
- Ability to navigate and use a variety of computer systems confidently with speed and efficiency.
- Understanding of, and identification with, G Adventures’ Core Values.
- Enjoy being a part of a global team.
Benefits
- Competitive Total Rewards Package, including exclusive travel perks.
- Additional days off, including on your birthday.
- Vacation time for you to recharge.
- Enhanced Parental Leave.
- Meaningful Employee Recognition Program.
- Learning and Growth Opportunities.
- Employee Resource Groups (applicable based on location).
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
Travel Consultant employer: CO_320 G Adventures Limited (UK)
G Adventures is an exceptional employer that champions a vibrant and inclusive work culture in its London office, where Travel Consultants thrive as part of a dynamic team dedicated to changing lives through travel. With a competitive rewards package, unique travel perks, and ample opportunities for personal and professional growth, employees are encouraged to connect meaningfully with both colleagues and travellers alike, making every day at G Adventures a rewarding experience.
Contact Details:
CO_320 G Adventures Limited (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Get to know the company culture before your interview. Dive into G Adventures' values and mission, and think about how your experiences align with them. This will help you connect on a deeper level during your chat.
✨Tip Number 2
Practice your selling skills! Role-play with a friend or in front of a mirror. Think about how you would recommend trips based on different traveller needs. The more comfortable you are, the better you'll shine in the interview.
✨Tip Number 3
Be ready to share your travel stories! G Adventures is all about life-changing experiences through travel, so have some personal anecdotes that highlight your passion for travel and customer service at the ready.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the G Adventures family and being part of our amazing community.
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share personal experiences that highlight your enthusiasm and how they connect to the role of a Global Connection Officer. We want to see your excitement for helping others create unforgettable journeys.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your sales experience and customer service skills, as these are key to thriving in this role. We appreciate when candidates take the time to align their background with our needs!
Be Personable and Engaging:Your written communication should be friendly and approachable, just like how you would interact with our travellers. Use a conversational tone that reflects your personality while maintaining professionalism. We’re looking for someone who can connect with people, so let that come through in your writing!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our G Adventures community right from the start!
How to prepare for a job interview at CO_320 G Adventures Limited (UK)
✨Know Your Travel Stuff
Brush up on your geographical knowledge and travel experiences. Be ready to share your own travel stories and how they relate to the role. This will show your passion for travel and help you connect with the interviewers.
✨Showcase Your Sales Skills
Prepare examples of how you've met sales targets in the past. Think about specific situations where you turned a potential 'no' into a 'yes'. Highlight your exceptional customer service skills and how they contributed to your success.
✨Emphasise Empathy and Problem-Solving
G Adventures values compassion and care in every interaction. Be ready to discuss how you've handled booking issues or customer complaints in a calm and empathetic manner. This will demonstrate that you can provide a uniquely G experience.
✨Connect with Company Culture
Familiarise yourself with G Adventures’ Core Values and be prepared to discuss how you identify with them. Show enthusiasm for being part of a global team and contributing to an exceptional in-office culture. This will help you stand out as a candidate who fits well with their community.
