Inside Sales Manager in London

About the Role

The Manager, Inside Sales leads and develops a high-performing sales team to achieve revenue and customer service targets. This role drives strategic sales planning, performance management and cross-functional collaboration to support business growth. The role ensures operational excellence, compliance and continuous team development while fostering a positive and motivated work culture. This role is based out of the UK office, where a set number of days is required in office as determined by the region.

Key Duties & Responsibilities

• People Management and Leadership
  • Lead, coach, and develop team members to enhance skills, performance, and professional growth, while championing company culture, engagement, and core values.
  • Direct and guide the regional management team to ensure alignment with company goals and objectives.
  • Organize and facilitate regular team meetings to communicate priorities, share updates, and encourage collaboration.
  • Oversee recruitment processes, reviewing application assessments and making hiring recommendations.
  • Manage performance cycles, including regular evaluations, corrective actions, and coaching to address underperformance.
  • Identify high-potential employees and develop succession plans to ensure leadership continuity within the sales team.
  • Administer team incentive and rewards programs to recognize and motivate high performance.
  • Take accountability for the Inside Sales team's ability to deliver exceptional customer service, achieve sales conversions, and promote ancillary products (e.g., Air, Insurance).
  • Actively participate as a dependable member of the Inside Sales Global Management Team, fostering teamwork, building relationships, and supporting business improvement initiatives.
• Strategic Planning and Performance Management
  • Develop and implement sales strategies aligned with company goals to drive revenue growth and market share expansion.
  • Lead forecasting and budgeting processes for the Inside Sales team, ensuring targets are realistic and aligned with business objectives.
  • Analyze sales performance data and market trends to identify opportunities for improvement and areas of risk.
  • Leverage CRM and analytics tools to monitor pipeline health, KPIs, and conversion rates, providing actionable insights to leadership.
• Cross-functional Collaboration and Communication
  • Collaborate effectively with regional management and cross-functional teams to ensure alignment on operational goals.
  • Facilitate communication between the Inside Sales team and other departments to streamline processes and resolve operational issues.
  • Partner with Marketing, Product, Finance and Customer Operations teams to support campaigns, product launches, and enhance customer experience.
• Operations and Planning
  • Manage Workday scheduling and workforce planning to optimize team availability and productivity.
  • Plan strategically for future team needs and growth to support evolving business demands.
  • Ensure the team maintains comprehensive knowledge of company products, systems, and services to maximize sales conversion and customer satisfaction.
  • Demonstrate a thorough operational understanding of the complete end-to-end value chain and product complexity.
  • Support regional travel style training and related operational requirements to align with organizational standards.
• Compliance and Risk Management
  • Ensure the team adheres to all regulatory requirements and company policies related to sales practices and customer data protection.
  • Monitor and mitigate risks related to sales operations, including contract compliance and ethical standards.

Skills & Experience

• Minimum of 5 years of sales and people management experience.
• At least 5 years of contact centre experience.
• Extensive experience in travel sales or a related industry.
• Demonstrated ability to manage and develop high-performing sales teams.
• Strong performance management capabilities, including coaching and conducting performance reviews.
• Proficiency in sales and CRM tools to monitor and analyze sales performance.
• Excellent communication and decision-making skills, with the ability to multitask effectively.

Right to Work

Right to Work in UK. Live within commutable distance to our office (EC1V).

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!
• Additional days off, including on your birthday!
• Vacation time for you to recharge.
• Enhanced Parental Leave.
• Meaningful Employee Recognition Program.
• Learning and Growth Opportunities.
• Employee Resource Groups *Applicable based on location*.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.