At a Glance
- Tasks: Coordinate projects and enhance operational performance across university sites.
- Company: UPP, the UK's leading provider of on-campus student accommodation.
- Benefits: Up to £35k salary, 25 days holiday, wellness programmes, and career growth opportunities.
- Other info: Join a diverse and inclusive culture that values your contributions.
- Why this job: Make a real impact on student experiences while driving innovation and improvement.
- Qualifications: Organisational skills and experience in higher education or customer-facing roles preferred.
The predicted salary is between 40500 - 49500 £ per year.
UPP is the UK's leading provider of on-campus student accommodation, operating across a diverse portfolio of universities.
We're passionate about creating exceptional places for students to live and learn, and this opportunity plays a key role in helping us drive operational excellence, innovation and continuous improvement across our Residential Services portfolio.
Are you highly organised, data-driven and passionate about process improvement?
We are looking for an Operations Coordinator to join our Northern Region and be based at one of our university sites to support the Operations Director and Senior Leadership Team.
In this varied role, you'll work closely with senior leaders and operational teams, providing the insight and support needed to enhance performance across multiple sites while helping to shape future ways of working through digital innovation, automation and AI-enabled solutions.
Key responsibilities
- Coordinate operational projects, meetings and business improvement initiatives
- Produce regular reports, presentations, dashboards and performance insights
- Track actions arising from operational reviews, audits and compliance activities
- Monitor key performance indicators and supporting performance improvement plans
- Support health, safety and compliance activity across the region
- Continuously identify opportunities to improve processes, efficiency and service delivery
- Support the adoption of digital tools, automation and AI-enabled solutions across our site teams
- Build strong relationships with onsite teams and regional stakeholders, influencing and supporting the successful adoption of new processes, technologies, ways of working and continuous improvement initiatives
Experience working within higher education, accommodation, facilities management or customer-facing environments would be advantageous, as would experience with Power BI, Power Automate, Share Point, Co-pilot or other digital productivity tools.
Salary & Benefits
In return, we are offering a salary up to £35k with a great benefits package which includes:
- 25 days holiday plus bank holidays
- pension
- enhanced family leave policy
- life assurance
- training
- two paid volunteering days
- cycle-to-work scheme
- health cash plan
- Employee Assistance Programme (EAP)
- virtual GP Service
- wellness app
- annual health checks
UPP welcomes all applications and recognises the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents and our university partners.
We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work.
Our core values of Innovation, Sustainability, Community, Partnership and Respect are fundamental to our culture and summarise what is important to our business and our people.
What’s in it for you?
- Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered.
- Career Growth: Learn, lead, and progress with tailored training and leadership programmes.
- Rewards & Benefits: Competitive package and range of benefits designed for you.
- Health and Wellbeing: From mental health resources to wellness programmes, and everyday support.
- Purpose & Impact: Every role shapes the student experience.
Who are UPP?
We are proud to be the UK’s leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years.
We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector.
This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term.
However, we’re more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience.
To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub.
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Operations Coordinator in Nottingham employer: CO7000 UPP Residential Services Limited
At UPP, we pride ourselves on being an excellent employer, offering a vibrant and supportive work culture that values diversity and inclusion. Our commitment to employee growth is evident through tailored training programmes and a competitive benefits package, including generous holiday allowances and wellness resources. Join us in making a meaningful impact on students' lives while enjoying a fulfilling career in a dynamic environment.
Contact Details:
CO7000 UPP Residential Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CO7000 UPP Residential Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CO7000 UPP Residential Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Coordinator in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CO7000 UPP Residential Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at CO7000 UPP Residential Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CO7000 UPP Residential Services Limited!
How to prepare for a job interview at CO7000 UPP Residential Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
