At a Glance
- Tasks: Assist new students with accommodation applications via calls and emails.
- Company: Join the UPP accommodation team at Reading University.
- Benefits: Earn £12.98 per hour, enjoy paid training, and work in a supportive team.
- Other info: Casual dress code and potential for weekend work.
- Why this job: Make a difference for new students during their exciting transition to university.
- Qualifications: Great communicator, organised, and detail-oriented; university experience is a plus.
The predicted salary is between 12.98 - 12.98 £ per hour.
We are looking for eight Call Centre Assistants to join the UPP accommodation team, based at the Reading University campus, to help during the busy clearing period in August and September.
Responsibilities
- Assist the team in taking calls, answering emails, and supporting new students through the accommodation application process.
Work schedule
- The role will start with two days of paid training on the accommodation management system, customer service skills, and process tracking.
- Service hours are 9am to 5pm, Monday to Friday from 13th August, with training on 10th and 11th August.
- The position will run from 10th August to 4th September 2026, with a minimum of four weeks and the potential to extend up to 6‑8 weeks.
- Weekend work may be available.
Compensation
- £12.98 per hour.
Qualifications
- Outgoing and effective communicator
- Passionate about delivering excellent customer experience
- Excellent telephone communication and good writing skills
- Organised, accurate and detail‑oriented
- Ability to contribute to a fast‑paced team
- Computer literate
- Knowledgeable of University Halls of Residence (lived experience in University of Reading accommodation is an advantage)
Benefits
- Competitive pay
- Paid training
- Opportunity for weekend work
- Working in a supportive team environment
- Casual dress code
Temporary Call Centre Assistant in Reading employer: CO4023 UPP (Reading I) Limited
Joining the UPP accommodation team at Reading University offers a unique opportunity to work in a vibrant and supportive environment during a crucial period for new students. With competitive pay, paid training, and the chance to extend your role, this position not only allows you to develop valuable customer service skills but also fosters a culture of teamwork and inclusivity. Embrace the chance to make a meaningful impact on students' experiences while enjoying a casual dress code and the potential for weekend work.
Contact Details:
CO4023 UPP (Reading I) Limited Recruitment Team
