At a Glance
- Tasks: Lead and motivate teams to deliver an exceptional experience for student residents.
- Company: Join UPP, the UK's leading provider of student accommodation.
- Benefits: Enjoy 25 days' holiday, pension, training, and wellness programmes.
- Other info: Inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Strong organisational skills and experience in customer-facing roles preferred.
The predicted salary is between 25189 - 30787 £ per year.
Are you an energetic, organised and resilient manager who enjoys being at the heart of a busy operation? We're looking for a hands-on Residence Manager to lead our frontline teams and help deliver an excellent experience for our student residents. This is a varied, fast-paced role where no two days are the same. You'll be visible across the operation, leading from the front, solving problems, managing competing priorities and making sure things get done.
What you’ll be doing:
- Leading, motivating and developing Front of House and cleaning teams.
- Managing the day-to-day operation of our residences.
- Delivering excellent customer service and resolving resident enquiries and complaints.
- Coordinating cleaning, maintenance, contractors and operational resources.
- Planning key activities including student arrivals, departures, room checks and summer operations.
- Maintaining high standards of presentation, safety, security and compliance.
- Building strong relationships with residents, colleagues, University teams and contractors.
- Identifying improvements and taking ownership of issues through to resolution.
What we’re looking for:
- You’ll be someone who has strong organisational skills and can confidently manage multiple priorities.
- Brings energy, pace and enthusiasm to a busy operational environment.
- Is resilient and calm under pressure when challenges arise.
- Enjoys being hands-on, visible and involved with their team.
- Is passionate about delivering excellent customer service.
- Can lead, motivate and develop people.
- Takes ownership, makes decisions and follows things through.
- Is comfortable adapting when priorities change.
- Experience within student accommodation, facilities management, hospitality, residential services or another busy customer-facing operation would be advantageous.
What we offer:
You'll join a friendly team where you can make a genuine difference to both our residents and the people you lead. Our benefits include 25 days' holiday plus bank holidays, pension, life assurance, enhanced family leave, training and development, two paid volunteering or personal development days, and a cycle to work scheme.
If you're looking for an operational management role where you can lead from the front, take ownership and make things happen, we'd love to hear from you. Offers of employment are subject to satisfactory employment referencing and, where applicable, additional vetting including a basic DBS check.
We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
Who are UPP?
We are proud to be the UK's leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term. However we're more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.
What's in it for you?
At UPP, we believe your career should be as rewarding as the impact you make. Here's what you can expect when you join us: Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered. Career Growth: Learn, lead, and progress with tailored training and leadership programmes. Rewards & Benefits: Competitive package and range of benefits designed for you. Health and Wellbeing: From mental health resources to wellness programmes, and everyday support. Purpose & Impact: Every role shapes the student experience. To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub.
Apply today and start your journey with UPP.
Residence Manager in Reading employer: CO4023 UPP (Reading I) Limited
UPP is an exceptional employer that prioritises a supportive and inclusive work environment, making it an ideal place for those looking to contribute positively to the university community. With a focus on employee growth, UPP offers training opportunities, generous holiday allowances, and unique benefits such as paid volunteering days and discounts at various retailers. Working on the Reading University campus, you will be part of a vibrant atmosphere that fosters student success and well-being.
Contact Details:
CO4023 UPP (Reading I) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residence Manager in Reading
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like CO4023 UPP (Reading I) Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to CO4023 UPP (Reading I) Limited
Don't be shy about reaching out to CO4023 UPP (Reading I) Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Residence Manager in Reading
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about CO4023 UPP (Reading I) Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at CO4023 UPP (Reading I) Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
