At a Glance
- Tasks: Be the friendly face of support, helping students thrive and keeping everything running smoothly.
- Company: Join a vibrant university team dedicated to creating a welcoming environment.
- Benefits: Enjoy 25 days holiday, life insurance, discounts, and training opportunities.
- Other info: Flexible hours and a chance to work in a dynamic campus environment.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 25151 - 25151 £ per year.
A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.
We currently have an exciting opportunity for a Customer Support Representative to join our Reading University team. This is a permanent position working 35 hours per week on a 4-week rolling shift rota 8.00am – 7.00pm Monday to Sunday. The salary is £25,151 per annum pro rata.
Responsibilities- Provide a professional and customer focused first point of contact, keeping accurate records, and responding appropriately to all requests, in line with Company procedures and required response times.
- Assist the relevant manager(s) in the co‑ordination and administration of on‑site activities.
- Monitor the Building Management Systems and Lift Monitoring System, reacting as appropriate to any alerts within agreed timescales.
- Answer, input and allocate service requests accurately and in a timely manner and direct the appropriate personnel or sub‑contractor to undertake tasks required.
- Operate a computer‑based facilities management database (currently Planon) monitoring all reactive work and planned maintenance.
- In line with the Service Level Agreements, make decisions regarding service delivery and the priority of work, monitoring and escalating issues where appropriate.
- Fully maintain and update helpdesk records in an accurate and timely manner for both reactive and planned incidents.
- Assist in the production of day‑to‑day operational reports/performance statistics and monthly management and client liaison reports.
- Work closely with the helpdesk management team to proactively manage service events to minimise service event failures and unavailability.
- Be responsible for signing out for, securely maintaining, and returning safety items such as keys, swipe cards and door access equipment.
- Previous helpdesk/customer service experience working in a customer focused environment.
- Great organisation and administrative skills with an attention to detail.
- Passion to do a great job.
- Flexible to work (with notice) additional hours when needed, especially during the main student arrival and departure weekends.
- A driving licence is essential as you may be required to travel to other areas of the campus.
- 25 days holiday.
- Life insurance.
- Pension.
- Training.
- Two paid volunteering days each year.
- Cycle to work scheme.
- Store discounts.
- Discounts from a variety of top retailers, restaurants, gyms and more.
UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners. We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work.
Customer Support Representative - Helpdesk in Reading employer: CO4023 UPP (Reading I) Limited
Joining our team at Reading University means becoming part of a vibrant community dedicated to creating a supportive and inclusive environment for students. We offer a range of benefits including 25 days of holiday, life insurance, and opportunities for professional development, all within a culture that values diversity and employee well-being. With flexible working hours and a commitment to work-life balance, this role provides a meaningful opportunity to contribute to the success of our university while enjoying unique perks and discounts.
Contact Details:
CO4023 UPP (Reading I) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative - Helpdesk in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Reading University and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Support Representative and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Be ready to showcase your organisational skills! Since this role involves keeping accurate records and managing requests, prepare examples from your past experiences where you successfully juggled multiple tasks or resolved issues efficiently.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It shows initiative and helps us keep track of your application better!
We think you need these skills to ace Customer Support Representative - Helpdesk in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Representative role. Highlight your previous helpdesk or customer service experience, and show us how your skills align with what we're looking for.
Show Your Passion:We love candidates who are genuinely excited about helping others. In your application, let us know why you're passionate about customer service and how you can contribute to creating a welcoming environment for students.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application shows us that you care about the little things, just like we do!
Apply Through Our Website:To make sure your application gets to us directly, please apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at CO4023 UPP (Reading I) Limited
✨Know the Company Inside Out
Before your interview, take some time to research the university and its values. Understand their mission and how they create a supportive environment for students. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. Be ready to discuss these in detail during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to situations like handling a difficult customer or prioritising multiple requests. This will demonstrate your ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This shows your interest in the role and helps you gauge if it’s the right fit for you. Consider asking about team dynamics or how success is measured in the role.
