At a Glance
- Tasks: Manage daily operations of student residences and ensure a thriving environment.
- Company: Join UPP, a leader in creating supportive university living spaces.
- Benefits: Enjoy a competitive salary, 25 days holiday, and professional development opportunities.
- Other info: Flexible hours and a vibrant work culture await you!
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in team management and strong communication skills required.
The predicted salary is between 39702 - 39702 £ per year.
A successful university campus is about more than buildings; it’s about the environment, the people, and a sense of home that helps students thrive. UPP is recruiting a Residence Manager to manage day‑to‑day operations at the designated residences in Oxford. The role is permanent, working 37.5 hours per week (9:00‑17:30, Monday‑Friday) with participation in an on‑call rota. The provisional start date is 1 August 2026, with an annual salary of £39,702.
Key Responsibilities
- Supervise, recruit, induct, train, and appraise cleaning and front‑of‑house staff, identifying training needs and conducting appraisals.
- Monitor staff performance, manage issues as necessary, and plan staff resources including absence, time‑keeping, timesheets, and annual leave authorisation.
- Ensure service standards in line with the company’s SOPs and SLAs, and liaise with the maintenance team to ensure appropriate works are undertaken.
- Facilitate access for maintenance contractors and visitors, manage a programme of room checks, and capture and charge damages and additional costs.
- Plan summer vacation lets, intake and departure schedules, and deep‑cleaning work schedules.
- Monitor and control health, safety, security and maintenance standards of the residence and grounds, carrying out regular inspections and reporting issues, investigating incidents, and maintaining compliance with the Health and Safety at Work Act.
- Promote a customer‑service excellence culture, communicate with residents in a friendly manner, and achieve high levels of customer satisfaction.
- Deal with enquiries and complaints effectively, escalating as necessary.
- Maintain confidential liaison with UPP staff, residents, University clients, the Warden, JCR representatives, and other agencies relating to student welfare.
Qualifications / Experience
- Experience managing a team in a fast‑paced environment with strong communication and organisation skills.
- Proficiency working with IT packages/databases, including Microsoft Office.
- Preparedness for on‑call duties and additional hours during key periods, including the main student arrival and departure weekends.
- Flexibility to work outside core hours to meet members of the night team when required.
- A passion for delivering excellent service and an enthusiasm for creating a positive student experience.
Benefits
- Competitive salary: £39,702 per annum.
- 25 days holiday plus bank holidays.
- Life insurance and pension scheme.
- Training and professional development opportunities.
- Two paid volunteering days per year.
- Cycle‑to‑work scheme.
- Store discounts and discounts from a variety of retailers, restaurants, and gyms.
UPP welcomes all applications and recognises the value of having a diverse and inclusive culture, which reflects the communities we work with and positively impacts our people, student residents, and university partners. We understand that all disabilities, impairments and conditions are unique; please advise us of any adjustments that would support you through our recruitment process and help you thrive at work.
Residence Manager in Oxford employer: CO4011 UPP (Oxford Brookes) Limited
UPP is an exceptional employer that prioritises the well-being and development of its staff, offering a competitive salary and a comprehensive benefits package including 25 days of holiday, life insurance, and professional development opportunities. With a strong commitment to fostering a positive work culture and promoting inclusivity, UPP provides a supportive environment where employees can thrive while making a meaningful impact on the student experience in the vibrant city of Oxford.
Contact Details:
CO4011 UPP (Oxford Brookes) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residence Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former Residence Managers on LinkedIn or through university connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching UPP’s values and recent projects. Show us you’re not just another candidate; demonstrate your passion for creating a positive student experience!
✨Tip Number 3
Practice common interview questions with a mate. Focus on your management experience and how you handle challenges in a fast-paced environment. Confidence is key, so let your personality shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Residence Manager in Oxford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating a positive student experience shine through. We want to see that you genuinely care about making a difference in students' lives!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience managing teams and delivering excellent service. We love seeing how your skills align with the role of Residence Manager!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at CO4011 UPP (Oxford Brookes) Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Residence Manager. Familiarise yourself with UPP's values and how they align with creating a positive student experience. This will help you demonstrate your passion for the role and show that you're the right fit.
✨Showcase Your Leadership Skills
As a Residence Manager, you'll be supervising and training staff. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your communication skills and how you foster a culture of customer service excellence.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think about how you would handle complaints from residents or manage staff performance issues. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the challenges faced by the residences, or how UPP measures success in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
