At a Glance
- Tasks: Manage reception, coordinate activities, and maintain records in a dynamic environment.
- Company: Join UPP, the UK's leading provider of student accommodation.
- Benefits: Enjoy 25 days holiday, life insurance, and discounts on stores and gyms.
- Other info: Flexible employer committed to diversity and professional development.
- Why this job: Be part of a supportive team making a real difference for students.
- Qualifications: Experience in administration with strong communication and organisational skills.
The predicted salary is between 27615 - 27615 £ per year.
Job Overview
Administrator – full‑time, permanent (37.5 hours per week, 9am–5pm Mon–Fri), salary £27,615 per annum.
Duties include operating a computer‑based property management database, monitoring reactive work and planned maintenance, and providing reception services for the offices.
Responsibilities
- Provide a reception service and manage visitor, contractor, and key issuance records.
- Liaise with the university client, sub‑contractors, UPP RSL staff and residents as necessary.
- Assist managers in coordinating on‑site activities, day‑to‑day administration and production of various reports.
- Procure goods and services through the UPP RSL purchase system: produce purchase orders, receive goods, and submit orders for authorisation.
- Maintain all technical, statutory and personnel records held on site.
Qualifications
Experience in a similar role and environment, excellent communication and organisational skills, strong attention to detail, and a passion to deliver a high‑quality service.
Benefits
- 25 days holiday plus bank holidays
- Life insurance and pension scheme
- Cycle‑to‑work scheme
- Store discounts and access to the UPP Rewards portal with retailer, restaurant and gym discounts
- Two paid volunteering days per year
- Diversity, Inclusion & Belonging
We are an inclusive, flexible and supportive employer committed to investing in people through training and development, and we have earned an Investors in People Gold award.
About UPP
UPP is the UK’s leading provider of on‑campus residential and academic accommodation, with over 35000 beds and more than 500000 students housed since 2000.
We design, build, fund and operate student accommodation and campus facilities exclusively for higher education.
Recruitment and Vetting
Offers are subject to satisfactory vetting, including employment references covering the past three years, additional vetting and barring checks, and a basic DBS check.
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Administrator (Helpdesk) in Exeter employer: CO3031 UPP (Exeter) Limited
UPP (Exeter) Limited is an excellent employer that values its employees by fostering a supportive work culture and providing opportunities for professional growth. Located in the vibrant city of Exeter, the company offers a dynamic environment where you can develop your skills while contributing to the management of property services for the university community. With a focus on teamwork and collaboration, UPP ensures that every team member feels valued and empowered in their role.
Contact Details:
CO3031 UPP (Exeter) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator (Helpdesk) in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CO3031 UPP (Exeter) Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CO3031 UPP (Exeter) Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator (Helpdesk) in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CO3031 UPP (Exeter) Limited:Your cover letter is your chance to shine! Tell us why you want to work at CO3031 UPP (Exeter) Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CO3031 UPP (Exeter) Limited!
How to prepare for a job interview at CO3031 UPP (Exeter) Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
