Overview
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. We’re coworkers, not just employees, who support customers and one another. We make amazing things happen at CDW.
Job Summary
As part of CDW UK’s Sales Support, you will manage the end-to-end sales order process while delivering an excellent experience for internal and external customers. Working with stakeholders across the business, vendors, suppliers, and clients, you’ll build strong relationships and help drive service excellence. The role also involves supporting process improvements and contributing to initiatives that enhance how we operate.
Responsibilities
- Be the initial point of contact for co-workers in the Sales Support Team, reviewing queries promptly and efficiently, and proactively addressing future needs.
- Oversee, manage and approve team absences to keep schedules aligned and service levels intact.
- Arrange and manage team meetings, 121s, and performance development plan (PDP) reviews.
- Provide feedback and support to help the team achieve goals.
- Address and manage escalations, resolving them in a timely manner to the customer’s satisfaction.
- Provide comprehensive training to new starters to ensure they are equipped to perform their roles.
- Participate in interviews and review co-worker performance professionally.
- Analyze and review data to inform decisions.
Qualifications
- Strong understanding of the Sales Support role, including key responsibilities and best practices.
- Excellent verbal and written communication, with ability to convey complex concepts clearly.
- Ability to work independently and in a team; strong interpersonal skills.
- Curiosity and a desire to understand the “Why.”
- Experience building relationships across internal business units.
- Detailed knowledge of CRM systems, ERP solutions, and reporting tools.
- Exceptional organization and time-management abilities; strong attention to detail and problem-solving skills.
- Proficiency with Microsoft Office Suite (Word, Excel, etc.).
- Ambitious, credible, motivated, and accountable, with a knack for building lasting relationships and a collaborative mindset.
- Ability to lead multiple initiatives, prioritize, and adapt to changing business needs.
- Strong communication skills for presenting concepts to customers and senior leaders in various formats.
- Willingness to travel occasionally between CDW UK offices as required.
- Eager to engage in personal development and soft-skill growth.
AI and Hiring Context
CDW is committed to AI fluency, curiosity, and responsible integration of AI into work. We encourage an AI mindset and thoughtful use of AI to enhance, not replace, human creativity and decision-making.
Equal Opportunity
CDW is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.
About CDW
CDW is a leading multi-brand technology solutions provider for business, government, education and healthcare customers in the United States, the United Kingdom, and Canada. We unite, win, and thrive together.
Sales Support Team Leader employer: CO2007 CDW Limited
CDW Limited is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. With a commitment to employee growth, we offer extensive training and development opportunities, ensuring our team members thrive in their careers while contributing to impactful IT solutions for corporate clients. Located in a vibrant area, our workplace promotes a healthy work-life balance and encourages strong partnerships that drive success.
