At a Glance
- Tasks: Manage cloud contract renewals and enhance customer relationships in a dynamic tech environment.
- Company: Join CDW, a Fortune 500 tech solutions provider with a collaborative culture.
- Benefits: Enjoy a supportive work environment, career growth opportunities, and a focus on innovation.
- Other info: Embrace AI technology and contribute to a culture of continuous learning and collaboration.
- Why this job: Make a real impact by helping customers maximise their cloud investments.
- Qualifications: Experience in renewals or customer support, strong attention to detail, and excellent communication skills.
The predicted salary is between 38250 - 46750 £ per year.
At CDW, we make it happen, together.
Trust, connection, and commitment are at the heart of how we work together to deliver for our customers.
It’s why we’re coworkers, not just employees.
Coworkers who genuinely believe in supporting our customers and one another.
We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
We’re proud to share our story and Make Amazing Happen at CDW.
This is a 12 month FTC.
We're looking for a Cloud Renewals Specialist to join our MSSO team and play a key role in retaining and growing customer investment across cloud and managed services.
You will manage the end-to-end renewal process for a portfolio of customer contracts, working closely with Account Managers, customers, suppliers, and internal teams to ensure accurate quoting, seamless renewals, and a great customer experience.
This is an excellent opportunity for someone with strong commercial awareness, attention to detail, and a passion for delivering outstanding service in a fast-paced technology environment.
What You Will Do
- Manage the renewal lifecycle for cloud and managed service contracts.
- Generate accurate quotes and process orders across a range of services and contract values.
- Build and maintain relationships with Account Managers, customers, vendors, and internal stakeholders.
- Proactively identify opportunities to retain, upsell, and cross-sell services within existing accounts.
- Produce renewal quotations ahead of contract expiry dates to support customer retention.
- Act as a key point of contact for pricing, quoting, and renewal-related queries.
- Liaise with purchasing, contract management, finance, and sales teams to ensure accurate and timely order processing.
- Work with vendor and supplier portals to manage renewals and service requirements.
- Reconcile customer usage, supplier billing, and invoicing information.
- Investigate and resolve billing discrepancies and contract-related issues.
- Maintain accurate pipeline, forecasting, and contract renewal data within internal systems.
- Support reporting on renewals performance, contract retention, and revenue opportunities.
- Manage shared mailboxes and ensure requests are responded to within agreed service levels.
- Attend sales and business development meetings to support ongoing growth initiatives.
- Contribute ideas and feedback to improve operational processes and customer outcomes.
- Consistently achieve renewal and retention targets.
- What We Expect of You
- Previous experience in an administrative, renewals, sales support, customer success, or commercial operations role.
- Commercial awareness and an understanding of how renewals contribute to business growth.
- Experience working within a fast-paced customer-focused environment.
- Strong attention to detail and a commitment to delivering accurate work.
- Excellent verbal and written communication skills.
- Confidence building relationships with internal teams, customers, and vendors.
- Strong organisational and time management skills with the ability to manage multiple priorities.
- A proactive, self-motivated approach and the ability to work independently.
- Strong numerical and analytical skills with the ability to interpret financial and usage data.
- Good knowledge of Microsoft Office, particularly Excel, Outlook, and Word.
- Ability to learn and navigate new systems and processes quickly.
- An understanding of cloud technologies, managed services, or the IT industry would be advantageous.
- Experience working with CRM, ERP, or order management systems is desirable.
- A collaborative mindset and a commitment to delivering excellent customer service.
- A results-driven approach with a focus on achieving renewal and retention targets.
- CDW is committed to being an AI-fluent organization
We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools.
We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI.
Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making.
You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants.
During our application process, our goal is to understand your experience, strengths, skills, and qualifications.
As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating.
We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible.
We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology.
What makes CDW different isn’t just what we do—it’s how we do it.
At CDW we act as one—building trust, speaking candidly, and working together to achieve more.
We play to win—focusing on what matters most and delivering for our customers.
And we think forward—staying curious, moving fast, and continuously learning.
We believe meaningful work happens when people feel supported, heard, and empowered to contribute.
That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.
When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do.
Together, we Make Amazing Happen.
CDW is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make technology work so people can do great things.
We are a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada.
Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance.
Cloud Renewals Specialist 12 Month FTC in Peterborough employer: CO2007 CDW Limited
CDW is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Data Engineer role in London. With a strong emphasis on employee growth through continuous learning opportunities and a hybrid work model that promotes work-life balance, CDW stands out as a place where your contributions to data engineering can make a meaningful impact in the realm of BI, ML, and AI.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Renewals Specialist 12 Month FTC in Peterborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like CO2007 CDW Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like CO2007 CDW Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Cloud Renewals Specialist 12 Month FTC in Peterborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to CO2007 CDW Limited.
How to prepare for a job interview at CO2007 CDW Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in CO2007 CDW Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services CO2007 CDW Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
