At a Glance
- Tasks: Provide 2nd line support and ensure system stability for critical technology.
- Company: Join CDW, a Fortune 500 tech solutions provider with a collaborative culture.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work environment.
- Other info: Work in a dynamic team with a focus on continuous learning and AI integration.
- Why this job: Make a real impact by solving complex IT challenges and supporting users.
- Qualifications: Degree or equivalent experience in IT support; strong troubleshooting skills required.
The predicted salary is between 30150 - 36850 £ per year.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. This role sits within the IT Services team and is responsible for delivering high-quality 2nd line support across a complex, business-critical technology estate. This position plays a key role in ensuring system availability, operational stability, and effective incident resolution, while supporting core financial platforms, infrastructure, and end users.
The role operates on a shift rota, including out-of-hours support, to ensure continuous service availability. The shift rota operates between the hours of 7am and 7pm.
What you will do
- Service & Incident Management
- Provide 2nd line support across end user services, infrastructure, and business applications
- Ensure all incidents and service requests are accurately logged, categorised, and resolved within SLA
- Take ownership of incidents through to resolution, including investigation, escalation, and follow-up
- Proactively monitor alerts and act on critical system events to minimise business impact
- Operational & Production Support
- Perform daily operational checks and monitoring activities across production systems
- Support overnight batch processing, ensuring completion and timely issue resolution
- Monitor key platforms and services (e.g. infrastructure, financial systems, integrations)
- System Stability & Continuous Improvement
- Contribute to maintaining high availability of critical systems
- Identify and reduce recurring incidents through root cause analysis and improvements
- Support automation, monitoring enhancements, and performance optimization
- Maintain accurate documentation and contribute to the knowledge base (e.g. Scribe)
- Asset & Endpoint Management
- Support IT asset lifecycle management, including device builds (workstations, iPads/iPhones etc.) and deployments.
- Collaboration & Communication
- Work closely with IT teams, business users, and external vendors
- Communicate clearly and effectively during incidents and operational issues
- Contribute to team knowledge-sharing and continuous improvement initiatives
What we expect of you
- Degree qualified in a relevant discipline, or equivalent hands‑on experience supported by industry‑recognised certifications (e.g. Microsoft certifications).
- Understanding of ITIL processes (ITIL Foundation beneficial), strong practical experience in a 2nd line support environment is essential.
- Strong knowledge of: Windows 10/11, Windows Server Active Directory, Azure Microsoft 365 / Office applications
- Experience supporting: Desktop / laptop hardware and builds, Mobile devices (iOS), and Android to a lesser degree
- Proven ability to manage incidents across their full lifecycle using a service desk ticketing system working towards SLA targets
- Basic networking knowledge (DNS, DHCP, TCP/IP etc.)
- Strong troubleshooting, analytical, and organisational skills
- Excellent communication skills with the ability to engage with technical and business users
- Ability to work in a shift‑based / on‑call support environment
Desirable
- Experience in financial services or supporting business‑critical systems
- Exposure to: Virtualisation (VMware), Citrix / VPN remote access technologies, Monitoring and alerting tools, Market data systems (e.g. Bloomberg, Reuters)
Onsite Engineer employer: CO2007 CDW Limited
CDW is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Data Engineer role in London. With a strong emphasis on employee growth through continuous learning opportunities and a hybrid work model that promotes work-life balance, CDW stands out as a place where your contributions to data engineering can make a meaningful impact in the realm of BI, ML, and AI.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CO2007 CDW Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CO2007 CDW Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CO2007 CDW Limited!
✨Direct Apply to CO2007 CDW Limited
Let's not forget to apply directly through the CO2007 CDW Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Onsite Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CO2007 CDW Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CO2007 CDW Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CO2007 CDW Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
