At a Glance
- Tasks: Support customer accounts and enhance sales capacity while ensuring customer satisfaction.
- Company: Join a dynamic team at CDW, a leader in the IT industry.
- Benefits: Competitive pay, career growth opportunities, and a supportive work environment.
- Other info: Perfect for ambitious individuals looking to kickstart their career in tech.
- Why this job: Gain hands-on experience in sales support and build valuable relationships.
- Qualifications: PC literacy, strong communication skills, and a drive to succeed.
The predicted salary is between 25000 - 35000 £ per year.
The role is responsible for the day‑to‑day support and maintenance of customer accounts held by the Account Director. This includes handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction. Within the role, you will liaise with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers.
Responsibilities
- Quotations on both standard and non‑standard products
- Placing orders via our sales tools
- Managing Outlook mailboxes, both co‑worker and customer specific
- Dealing with initial customer queries or issues
- Product returns
- Product information, including manufacturer data sheets and specification checking
- Reporting, including Back Order and ad‑hoc customer requirements
- Changes to products and prices within ServiceTrack catalogues
- Work with key vendors and partners as required to develop opportunities and relationships in existing clients
- Liaise with internal departments, including Customer Services, Credit and Purchasing
- Develop and maintain portfolio product knowledge as defined by the Account Director
- Understand vendor promotions and special bid processes
- Understand deal registration process
- Assist with holiday cover and training of co‑workers
Qualifications
- PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, capable of creating and applying formulas
- Understanding the importance of accurate reporting
- Understanding of the IT industry sales channel
- Strong analytical and problem‑solving skills
- Use of internal tools for account management and order processing (Microsoft Navision, CRM)
- Experience working in a commercial environment preferred
- Previous administration experience in a similar role preferred
- Industry product and service knowledge preferred
- Excellent interpersonal & communication skills
- Ability to build rapport with customers, partners and internal co‑workers
- Strong time‑management and prioritisation skills
- Ability to change and prioritise tasks constantly throughout the day, week, month
- Drive and ambition
- Strong attention to detail
- Natural business acumen and ability to assimilate numbers/financials quickly
- Ambitious to grow a successful career within CDW
- Commercially minded
Sales Support in Manchester employer: CO2007 CDW Limited
CDW is an exceptional employer that fosters a dynamic work culture where collaboration and innovation thrive. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities tailored to help you advance your career in the IT industry. Located in a vibrant area, our team enjoys a supportive environment that values diversity and encourages meaningful contributions to customer satisfaction and sales success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Sales Support role.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and be ready to discuss how your skills can help them maximise sales capacity. We want you to shine, so practice common interview questions and have some examples ready to show off your problem-solving skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to remind them why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Sales Support in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Support role. Highlight your previous admin experience and any relevant product knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this position. Share specific examples of how you've handled customer queries or managed accounts in the past to demonstrate your capabilities.
Show Off Your Tech Skills:Since we value PC literacy, make sure to mention your proficiency with tools like Word, Excel, and Outlook. If you’ve used CRM systems or order processing tools before, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CO2007 CDW Limited
✨Know Your Products Inside Out
Make sure you have a solid understanding of the products and services relevant to the role. Familiarise yourself with manufacturer data sheets and specifications, as this will help you answer questions confidently and demonstrate your industry knowledge.
✨Master the Sales Tools
Get comfortable with the sales tools mentioned in the job description, like Microsoft Navision and CRM systems. Practising how to place orders and manage accounts will show that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or issues in the past to showcase your interpersonal skills.
✨Demonstrate Your Analytical Mindset
Be prepared to discuss how you approach problem-solving and reporting. Think of specific instances where your analytical skills made a difference, and be ready to share how you prioritise tasks effectively in a fast-paced environment.
