At a Glance
- Tasks: Lead the Sales Support Team and manage the sales order process for excellent customer experiences.
- Company: Join CDW, a top tech solutions provider with a collaborative culture.
- Benefits: Competitive salary, personal development opportunities, and a supportive work environment.
- Other info: Opportunities for career growth and a commitment to AI integration in the workplace.
- Why this job: Make a real impact by enhancing service excellence and building strong relationships.
- Qualifications: Strong communication skills, CRM knowledge, and a passion for teamwork and problem-solving.
The predicted salary is between 35000 - 45000 £ per year.
Overview
At CDW, we make it happen, together.
Trust, connection, and commitment are at the heart of how we work together to deliver for our customers.
We’re coworkers, not just employees, who support customers and one another.
We make amazing things happen at CDW.
Job Summary
As part of CDW UK’s Sales Support, you will manage the end-to-end sales order process while delivering an excellent experience for internal and external customers.
Working with stakeholders across the business, vendors, suppliers, and clients, you’ll build strong relationships and help drive service excellence.
The role also involves supporting process improvements and contributing to initiatives that enhance how we operate.
Responsibilities
- Be the initial point of contact for co-workers in the Sales Support Team, reviewing queries promptly and efficiently, and proactively addressing future needs.
- Oversee, manage and approve team absences to keep schedules aligned and service levels intact.
- Arrange and manage team meetings, 121s, and performance development plan (PDP) reviews.
- Provide feedback and support to help the team achieve goals.
- Address and manage escalations, resolving them in a timely manner to the customer’s satisfaction.
- Provide comprehensive training to new starters to ensure they are equipped to perform their roles.
- Participate in interviews and review co-worker performance professionally.
- Analyze and review data to inform decisions.
Qualifications
- Strong understanding of the Sales Support role, including key responsibilities and best practices.
- Excellent verbal and written communication, with ability to convey complex concepts clearly.
- Ability to work independently and in a team; strong interpersonal skills.
- Curiosity and a desire to understand the “Why.”
- Experience building relationships across internal business units.
- Detailed knowledge of CRM systems, ERP solutions, and reporting tools.
- Exceptional organization and time-management abilities; strong attention to detail and problem-solving skills.
- Proficiency with Microsoft Office Suite (Word, Excel, etc.).
- Ambitious, credible, motivated, and accountable, with a knack for building lasting relationships and a collaborative mindset.
- Ability to lead multiple initiatives, prioritize, and adapt to changing business needs.
- Strong communication skills for presenting concepts to customers and senior leaders in various formats.
- Willingness to travel occasionally between CDW UK offices as required.
- Eager to engage in personal development and soft-skill growth.
- AI and Hiring Context
CDW is committed to AI fluency, curiosity, and responsible integration of AI into work.
We encourage an AI mindset and thoughtful use of AI to enhance, not replace, human creativity and decision-making.
Equal Opportunity
CDW is an equal opportunity employer.
All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.
About CDW
CDW is a leading multi-brand technology solutions provider for business, government, education and healthcare customers in the United States, the United Kingdom, and Canada.
We unite, win, and thrive together.
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StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Team Leader in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support Team Leader at CO2007 CDW Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including CO2007 CDW Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support Team Leader. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support Team Leader in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for CO2007 CDW Limited:When writing your cover letter, make sure to tailor your message specifically for CO2007 CDW Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at CO2007 CDW Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show CO2007 CDW Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show CO2007 CDW Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with CO2007 CDW Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
