At a Glance
- Tasks: Build strong relationships and manage customer interactions to ensure top-notch service.
- Company: Join CDW, a Fortune 500 tech solutions provider with a collaborative culture.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work environment.
- Other info: Embrace AI and continuous learning in a dynamic workplace.
- Why this job: Make a real impact by helping customers navigate technology challenges.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 31500 - 38500 £ per year.
At CDW, we make it happen, together.
Trust, connection, and commitment are at the heart of how we work together to deliver for our customers.
It’s why we’re coworkers, not just employees.
Coworkers who genuinely believe in supporting our customers and one another.
We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
We’re proud to share our story and Make Amazing Happen at CDW.
As a key member of the account team, you will act as the central point of coordination between customers, vendors, and internal teams.
You will be responsible for managing operational performance, strengthening vendor and customer relationships, and ensuring a consistently high-quality experience across the full lifecycle of quotes, orders, renewals, and service delivery.
This role requires strong organisation, communication, and ownership, with the opportunity to develop commercially and technically while contributing to continuous improvement across processes and customer engagement.
What you will do
- Build and maintain strong relationships with assigned vendors
- Manage global bids and vendor programmes, including EOL products and company standard changes
- Lead regular cadence calls with vendors and internal Vendor Account Managers
- Support account mapping activities and negotiate discounts where required
- Own and lead regular operational cadence calls with customers, focusing on performance, improvements, and next steps
- Manage open quotes, back orders, renewals, and inventory through structured, scheduled engagement
- Build and deliver regular customer reporting and SLA tracking
- Support customer onboarding, including Service Track onboarding
- Act as the first point of operational escalation for customer issues
- Manage catalogue ownership, software and managed service renewals
- Support high-value and complex quotes and orders, working to grow attach rates
- Prepare and support QBRs and customer meetings alongside the Account Director
- Establish and maintain customer communication workflows, including inbox management
- Build, document, and continuously improve processes to deliver an excellent customer experience
- Contribute to account planning activities
- Coordinate customer expectations across internal teams including Sales, Credit, Invoicing, and Sales Support
- Act as the internal first point of escalation, ensuring issues are owned through to resolution
- Maintain regular collaboration with Sellers and Sales Managers to align on priorities and actions
- Develop a strong foundation in technology, sales, and customer service
- Actively identify and deliver process improvements and share best practice
- Work to an Individual Development Plan, including relevant certifications and accreditations (e. g. vendor certifications, project management, sustainability)
- What we expect of you
- Excellent communication, relationship management, and negotiation skills
- Strong organisational, prioritisation, and time management capabilities
- Confident managing multiple deadlines and working effectively under pressure
- Proactive, inquisitive mindset with the ability to understand customer needs and recommend suitable solutions
- Ability to take ownership of issues and drive them through to resolution
- Comfortable resolving conflict situations and navigating complexity
- Strong attention to quality and detail in everything you deliver
- Ability to work independently and collaboratively as part of a team
- Positive, enthusiastic, and professional with a consistent "can-do" attitude
- Ambitious, self-motivated, and driven to develop both personally and professionally
- Good working knowledge of Microsoft Office and productivity tools
CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools.
We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI.
Our goal is to create a culture where AI enhances - not replaces - human creativity and decision‑making.
You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants.
During our application process, our goal is to understand your experience, strengths, skills, and qualifications.
As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating.
We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible.
We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology.
What makes CDW different isn’t just what we do—it’s how we do it.
At CDW we act as one - building trust, speaking candidly, and working together to achieve more.
We play to win - focusing on what matters most and delivering for our customers.
And we think forward - staying curious, moving fast, and continuously learning.
We believe meaningful work happens when people feel supported, heard, and empowered to contribute.
That’s why we think of ourselves as coworkers, not just employees - working together to solve complex challenges and deliver real impact for our customers and communities.
As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.
When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do.
Together, we Make Amazing Happen.
CDW is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make technology work so people can do great things.
We are a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada.
Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance.
#J-18808-Ljbffr
Inside Sales Representative employer: CO2007 CDW Limited
CDW Limited is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. With a commitment to employee growth, we offer extensive training and development opportunities, ensuring our team members thrive in their careers while contributing to impactful IT solutions for corporate clients. Located in a vibrant area, our workplace promotes a healthy work-life balance and encourages strong partnerships that drive success.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Representative
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Inside Sales Representative at CO2007 CDW Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including CO2007 CDW Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Inside Sales Representative. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Inside Sales Representative
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for CO2007 CDW Limited:When writing your cover letter, make sure to tailor your message specifically for CO2007 CDW Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at CO2007 CDW Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show CO2007 CDW Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show CO2007 CDW Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with CO2007 CDW Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
