Operational Resilience Manager - 12 month FTC / Secondment

We are looking for a Market Operational Resilience Manager for a 12‑month FTC / Secondment to help strengthen the resilience of the Lloyd’s market.

Responsibilities

• Support the Market Governance, Risk and Resilience leadership team by turning insight into impact
• Review and assess operational and cyber resilience submissions from managing agents
• Identify strengths, gaps and emerging risks across the market
• Provide clear, evidence‑based recommendations on where oversight should focus
• Shape and deliver reporting for senior governance forums
• Support and sometimes lead conversations with market stakeholders
• Contribute to market‑wide initiatives, including scenario exercises and resilience surveys
• Build strong relationships across Markets and Operations to ensure consistent, effective oversight

Qualifications

• Strong background in operational and/or cyber resilience
• Experience working with risk, governance or regulatory frameworks
• Confidence engaging with senior stakeholders and providing challenge when needed
• Ability to interpret complex information and turn it into clear recommendations
• Knowledge and understanding of resilience frameworks and good practice
• Awareness of insurance or financial services risk drivers
• Knowledge of governance, regulatory expectations and market dynamics

Skills

• You listen, question and get to the heart of an issue
• You influence and collaborate to reach the right outcome
• You make balanced, risk‑aware decisions
• You adapt your style to different situations and people
• You’re curious and want to understand how things work and how they can work better

What you’ll get

• Exposure to senior stakeholders across the Lloyd’s market
• Opportunities to shape market‑wide resilience thinking
• A culture built on openness, integrity, focus and empowerment
• Ongoing support for your development and growth
• Diversity and inclusion focus, including workplace adjustments, health and wellbeing programmes, diversity training, employee networks, mentoring and volunteering opportunities
• Flexible working (hybrid of office and home) and a total reward approach including generous pension, healthcare and wellbeing benefits
• Financial support for training, education and development; benefit allowance for gym membership, dental insurance, extra holiday and cycle‑to‑work scheme; employee recognition and discount schemes

We are committed to equal opportunity; every person is treated with dignity and respect and is given the chance to achieve their full potential.