At a Glance
- Tasks: Manage relationships with capital stakeholders and ensure their needs are met.
- Company: Join Lloyd’s, a leader in financial services with a focus on diversity.
- Benefits: Enjoy flexible working, generous pension, healthcare, and wellness programmes.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact by enhancing stakeholder experiences in a dynamic environment.
- Qualifications: Experience in relationship management and understanding of financial services is essential.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking a Relationship Manager – Capital Engagement to join our Member Services team. This role is central to delivering a high‑quality, consistent experience for Lloyd’s capital stakeholders, including investors, members, investment managers and advisers.
Key Responsibilities
- Manage and develop professional relationships with a portfolio of capital stakeholders, maintaining insight into their priorities and risks.
- Coordinate end‑to‑end responses to stakeholder queries, ensuring accuracy, timeliness, and clear communication.
- Support the onboarding of new members, investors, and capital structures by working across multiple internal teams.
- Help stakeholders navigate processes, requirements, and frameworks (including M&URs), ensuring clarity without providing advisory input.
- Capture and analyse stakeholder insight to inform engagement planning and service improvements.
- Identify and escalate risks, issues, and complaints in line with regulatory expectations.
- Contribute to management information and reporting on stakeholder trends and service performance.
- Support continuous improvement of processes, tools, and stakeholder experience.
Key Skills
- Strong relationship management and stakeholder engagement skills.
- Ability to coordinate across multiple teams and deliver outcomes in a matrix environment.
- Excellent communication skills, with the ability to explain complex processes clearly.
- Sound judgement and ability to manage, prioritise, and escalate issues effectively.
- Strong organisational skills with the ability to manage multiple priorities.
Knowledge & Experience
- Experience in relationship or stakeholder management within a regulated or complex environment.
- Understanding of financial services or insurance markets (knowledge of Lloyd’s market structure is advantageous).
- Experience coordinating complex queries or working across multiple functions.
- Familiarity with risk, governance and regulatory frameworks (including FCA expectations).
- Ability to use insight and data to identify trends and drive improvements.
Diversity and Inclusion
Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in, where everyone is treated with dignity and respect to achieve their full potential.
Flexible Working and Benefits
We offer a hybrid working model with flexible arrangements and a total reward approach that includes, among other benefits, a generous pension, healthcare, wellbeing programmes, financial support for training, a benefit allowance for flexible benefits such as gym membership or dental insurance, an employee recognition scheme and various employee discount schemes.
Relationship Manager, Capital Engagement, Member Services in Chatham employer: CO1001 Corporation of Lloyd’s
Lloyd's is an exceptional employer, offering a dynamic work environment that prioritises diversity and inclusion while fostering professional growth. As a Relationship Manager in the Capital Engagement team, you will benefit from a hybrid working model, generous pension schemes, and comprehensive wellbeing programmes, all designed to support your career development and personal wellbeing. Join us to engage with a diverse portfolio of stakeholders in the heart of the financial services sector, where your contributions will be valued and recognised.
Contact Details:
CO1001 Corporation of Lloyd’s Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager, Capital Engagement, Member Services in Chatham
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show how your skills align with their mission, especially around relationship management and stakeholder engagement.
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex processes clearly, so consider doing mock interviews with friends or using online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Relationship Manager, Capital Engagement, Member Services in Chatham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relationship management skills and experience in the financial services sector. We want to see how your background aligns with the role of Relationship Manager – Capital Engagement.
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to explain complex processes clearly. We love seeing examples of how you've effectively communicated with stakeholders in the past.
Highlight Your Organisational Skills:This role involves managing multiple priorities, so be sure to mention any relevant experiences where you successfully coordinated across teams or handled complex queries. We want to know how you keep everything on track!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CO1001 Corporation of Lloyd’s
✨Know Your Stakeholders
Before the interview, take some time to research the key stakeholders in the Lloyd’s capital market. Understanding their priorities and challenges will help you demonstrate your relationship management skills and show that you’re genuinely interested in their needs.
✨Master the Art of Communication
Since excellent communication is crucial for this role, practice explaining complex processes in simple terms. You might want to prepare examples from your past experiences where you successfully communicated with stakeholders or resolved queries effectively.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple priorities and coordinate across teams. Think of specific instances where you juggled various tasks and still delivered results. This will highlight your ability to thrive in a matrix environment.
✨Emphasise Continuous Improvement
Prepare to talk about how you’ve used data and insights to drive improvements in previous roles. Share examples of how you’ve identified trends and implemented changes that enhanced stakeholder experiences, aligning with the company’s focus on service performance.
