Client Onboarding and Review Officer in Chatham

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

We are seeking a highly organised and analytical Officer to join the Client Onboarding & Review Team. This role supports the delivery of a high-quality, efficient onboarding and review service, ensuring all activities align with regulatory requirements, internal policies, and Lloyd’s compliance framework. This position offers an excellent opportunity to develop expertise in client onboarding, financial crime risk management, and regulatory compliance within a globally recognised organisation.

Responsibilities

• Manage corporate membership activities, including onboarding of standard risk members and third parties, changes in control, and conversions.
• Conduct Customer Due Diligence (CDD) across multi-jurisdictional entities, including the assessment of complex structures such as trusts, partnerships, and financial institutions.
• Analyse and identify financial crime and reputational risks, recommending appropriate mitigation actions.
• Monitor client relationships, including Politically Exposed Person (PEP) screening, adverse media checks, and identification of unusual activity.
• Escalate sanctions concerns, suspicious activity, and reputational risks in accordance with established processes.
• Support financial crime monitoring, reporting, and compliance with AML and regulatory obligations.
• Contribute to training, continuous improvement initiatives, and the implementation of regulatory changes.
• Ensure adherence to risk, compliance, and internal control frameworks at all times.

Knowledge, Skills & Experience

• Strong analytical and problem-solving capabilities.
• Excellent attention to detail and accuracy.
• Ability to interpret and apply regulatory requirements, policies, and procedures.
• Effective communication and stakeholder management skills.
• Strong organisational ability, with capacity to manage multiple priorities and deadlines.
• Sound judgement and awareness of appropriate escalation.
• Experience in regulated environments.
• Understanding of compliance, AML, and financial crime frameworks.
• Experience managing complex queries and interacting with stakeholders.
• Ability to apply judgement when interpreting rules and regulations.

You will be joining an organisation with a strong global reputation for integrity and expertise within the (re)insurance market. The organisation is committed to fostering a diverse, inclusive, and high-performing environment where employees are supported to develop and succeed. Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.