At a Glance
- Tasks: Provide technical support and solve client issues across various web applications.
- Company: Join a worker-owned digital agency with a friendly, collaborative culture.
- Benefits: Enjoy 25 days holiday, flexible hours, and remote work options.
- Other info: Become a part-owner of the business and share in its success.
- Why this job: Make a real impact while working with diverse technologies in a supportive team.
- Qualifications: Experience in development or technical support, with knowledge of .NET and SQL.
We're looking for a technically capable and customer-focused Support Developer to join our small, friendly team. This is a support-first role, you'll be the first point of contact for technical issues raised by our clients, working across a varied portfolio of web applications and CMS-based sites. You'll need to be comfortable context-switching between different technologies and codebases, and genuinely enjoy solving problems for people.
This is a fully remote role, open to candidates based in the UK. Day-to-day you'll handle first and second line support tickets, diagnose and fix bugs, carry out routine maintenance tasks, and occasionally contribute to small development pieces. Our clients' systems are built on a range of technologies, so an adaptable, investigative mindset matters more than deep expertise in any single stack.
What you'll be doing:
- Handling first and second line support requests, triaging issues and keeping clients informed
- Diagnosing and resolving bugs across web applications built in .NET/ASP.NET, WordPress, and Drupal
- Querying and maintaining relational databases (SQL Server, MySQL, or similar) to investigate and resolve data-related issues
- Making small-to-medium development fixes and enhancements across a range of codebases
- Supporting and maintaining CMS-based sites, including content, configuration, and plugin/module issues
- Documenting resolutions and contributing to internal knowledge bases
What we're looking for:
- Some commercial experience in a development or technical support role
- Working knowledge of .NET or ASP.NET, including experience supporting or maintaining ASP.NET WebForms applications
- Comfortable writing SQL queries and working with relational databases
- Familiarity with WordPress and/or Drupal at a technical level, not just content editing, but theme files, plugins/modules, and configuration
- Good communication skills, you'll be writing to clients regularly and need to translate technical issues into plain language
- A methodical approach to problem-solving and a willingness to work in unfamiliar codebases
Nice to have:
- Deeper experience with legacy .NET systems - WebForms in particular features across a number of our client applications
- Exposure to ORM frameworks such as Entity Framework
- Any experience with data analysis or reporting
- Familiarity with SQL Jobs or SSIS
- Experience working in a managed hosting or agency environment
A note on technology:
We work with a wide range of client systems and don't expect you to know everything. What matters is that you're comfortable picking up new tools, can find your way around an unfamiliar codebase, and know how to ask the right questions when you're stuck.
About Co-operative Web:
Co-operative Web is a worker-owned digital agency. We've been building and supporting web applications, CMS sites, and digital infrastructure for clients across the public, private, and third sectors for over two decades. As a co-operative, we're owned and run by the people who work here, which means decisions are made collectively, profits are shared fairly, and everyone has a genuine stake in how the business is run. We're a small, close-knit team that values trust, flexibility, and doing good work for clients we care about.
Benefits:
- 25 days holiday plus bank holidays
- Fully remote working (UK only)
- Flexible working hours
- Employer contributed pension
Membership:
(available after your first six months) Joining as a member means becoming a part-owner of the business with all the rights and rewards that come with it:
- An additional day of holiday for each year of membership, up to a maximum of 35 days
- Voting rights at members' and general meetings, giving you a real say in how the company is run
- A share of any profits distributed among the membership
We do not pay recruitment fees. If you are a recruiter or agency, please do not make contact we only accept direct applications.
Support Developer employer: Co-operative Web
Co-operative Web is an exceptional employer that prioritises a supportive and collaborative work culture, allowing you to thrive as a Support Developer in a fully remote setting. With flexible working hours, generous holiday allowances, and the unique opportunity to become a co-owner of the business, you'll enjoy meaningful engagement in decision-making while contributing to impactful projects across various sectors. Join our close-knit team where your problem-solving skills will be valued, and your professional growth will be nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Support Developer
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, join relevant online communities, and don’t be shy about asking for advice or referrals. We all know someone who knows someone, and a personal connection can make all the difference.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about diagnosing and fixing issues, try working through some common technical problems or bugs you might encounter. This will not only boost your confidence but also give you real examples to discuss during interviews.
✨Tip Number 3
Show off your communication skills! When you're chatting with potential employers, make sure you can explain complex tech stuff in simple terms. This is key for a Support Developer role, so practice breaking down technical jargon into plain language.
✨Tip Number 4
Apply directly through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it shows initiative and enthusiasm, which we really value here at Co-operative Web.
We think you need these skills to ace Support Developer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Support Developer role. Highlight your experience with .NET, SQL, and any CMS platforms like WordPress or Drupal. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:Since this role is all about solving technical issues, share examples of how you've tackled challenges in the past. We love seeing a methodical approach to problem-solving, so don’t hold back on those stories!
Keep It Clear and Concise:When writing your application, remember that good communication is key. Use plain language to explain your technical skills and experiences. We want to understand your journey without getting lost in jargon!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, we love hearing from candidates who take the initiative!
How to prepare for a job interview at Co-operative Web
✨Know Your Tech Stack
Make sure you brush up on your knowledge of .NET, ASP.NET, WordPress, and Drupal. Familiarise yourself with the common issues that arise in these technologies, as well as how to troubleshoot them. Being able to discuss specific examples of problems you've solved will show your technical capability.
✨Practice Problem-Solving Scenarios
Since this role is all about solving client issues, prepare for scenario-based questions. Think of times when you had to diagnose a bug or resolve a support ticket. Be ready to explain your thought process and how you approached the problem, as this will demonstrate your methodical approach.
✨Communicate Clearly
You'll need to translate technical jargon into plain language for clients, so practice explaining complex concepts simply. During the interview, focus on clear communication and ensure you can articulate your thoughts without getting too technical. This will highlight your good communication skills.
✨Show Your Adaptability
This role requires context-switching between different technologies, so be prepared to discuss how you've adapted to new tools or codebases in the past. Share examples of how you've quickly learned new systems or tackled unfamiliar challenges, as this will showcase your investigative mindset.
