At a Glance
- Tasks: Provide technical support and solve client issues across various web applications.
- Company: Join a worker-owned digital agency with a focus on collaboration and community.
- Benefits: Enjoy 25 days holiday, flexible hours, and the chance to become a co-owner.
- Other info: Embrace a dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping clients while working remotely in a supportive team.
- Qualifications: Experience in development or technical support, with knowledge of .NET and SQL.
The predicted salary is between 30000 - 40000 € per year.
We're looking for a technically capable and customer-focused Support Developer to join our small, friendly team. This is a support-first role, you'll be the first point of contact for technical issues raised by our clients, working across a varied portfolio of web applications and CMS-based sites. You'll need to be comfortable context-switching between different technologies and codebases, and genuinely enjoy solving problems for people. This is a fully remote role, open to candidates based in the UK.
Day-to-day you'll handle first and second line support tickets, diagnose and fix bugs, carry out routine maintenance tasks, and occasionally contribute to small development pieces. Our clients' systems are built on a range of technologies, so an adaptable, investigative mindset matters more than deep expertise in any single stack.
What you'll be doing:
- Handling first and second line support requests, triaging issues and keeping clients informed
- Diagnosing and resolving bugs across web applications built in .NET/ASP.NET, WordPress, and Drupal
- Querying and maintaining relational databases (SQL Server, MySQL, or similar) to investigate and resolve data-related issues
- Making small-to-medium development fixes and enhancements across a range of codebases
- Supporting and maintaining CMS-based sites, including content, configuration, and plugin/module issues
- Documenting resolutions and contributing to internal knowledge bases
What we're looking for:
- Some commercial experience in a development or technical support role
- Working knowledge of .NET or ASP.NET, including experience supporting or maintaining ASP.NET WebForms applications
- Comfortable writing SQL queries and working with relational databases
- Familiarity with WordPress and/or Drupal at a technical level, not just content editing, but theme files, plugins/modules, and configuration
- Good communication skills, you'll be writing to clients regularly and need to translate technical issues into plain language
- A methodical approach to problem-solving and a willingness to work in unfamiliar codebases
Nice to have:
- Deeper experience with legacy .NET systems - WebForms in particular features across a number of our client applications
- Exposure to ORM frameworks such as Entity Framework
- Any experience with data analysis or reporting
- Familiarity with SQL Jobs or SSIS
- Experience working in a managed hosting or agency environment
A note on technology:
We work with a wide range of client systems and don't expect you to know everything. What matters is that you're comfortable picking up new tools, can find your way around an unfamiliar codebase, and know how to ask the right questions when you're stuck.
About Co-operative Web:
Co-operative Web is a worker-owned digital agency. We've been building and supporting web applications, CMS sites, and digital infrastructure for clients across the public, private, and third sectors for over two decades. As a co-operative, we're owned and run by the people who work here, which means decisions are made collectively, profits are shared fairly, and everyone has a genuine stake in how the business is run. We're a small, close-knit team that values trust, flexibility, and doing good work for clients we care about.
Benefits:
- 25 days holiday plus bank holidays
- Fully remote working (UK only)
- Flexible working hours
- Employer contributed pension
- Membership (available after your first six months)
Joining as a member means becoming a part-owner of the business with all the rights and rewards that come with it:
- An additional day of holiday for each year of membership, up to a maximum of 35 days
- Voting rights at members' and general meetings, giving you a real say in how the company is run
- A share of any profits distributed among the membership
We do not pay recruitment fees. If you are a recruiter or agency, please do not make contact we only accept direct applications.
Support Developer in Nottingham employer: Co-operative Web
Co-operative Web is an exceptional employer that prioritises a supportive and collaborative work environment, offering fully remote roles for UK-based candidates. As a worker-owned digital agency, employees enjoy flexible working hours, generous holiday allowances, and the unique opportunity to become a part-owner of the business, ensuring a genuine stake in its success and direction. With a focus on employee growth and a commitment to doing meaningful work for clients, Co-operative Web fosters a culture of trust and shared responsibility, making it an attractive choice for those seeking a rewarding career in technical support and development.
StudySmarter Expert Advice🤫
We think this is how you could land Support Developer in Nottingham
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Co-operative Web's website and social media. Understanding their values and projects will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about diagnosing and fixing issues, try to brush up on your troubleshooting techniques. You could even simulate some common support scenarios to get comfortable explaining your thought process.
✨Tip Number 3
Don’t shy away from asking questions during your interview! It shows you're engaged and eager to learn. Plus, it’s a great way to demonstrate your investigative mindset, which is key for this Support Developer role.
✨Tip Number 4
Apply through our website! We love seeing direct applications, and it gives you a better chance to stand out. Make sure to highlight your relevant experience and how you can contribute to our friendly team.
We think you need these skills to ace Support Developer in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Support Developer role. Highlight your experience with .NET, SQL, and any CMS platforms like WordPress or Drupal. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled technical issues in the past. We love candidates who can demonstrate a methodical approach to problem-solving and can communicate complex ideas in simple terms.
Be Yourself:Let your personality shine through in your written application! We’re a friendly team, so showing us who you are and how you fit into our culture is just as important as your technical skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Co-operative Web
✨Know Your Tech Stack
Make sure you brush up on your knowledge of .NET, ASP.NET, WordPress, and Drupal. Familiarise yourself with the common issues that arise in these technologies, as well as how to troubleshoot them. Being able to discuss specific examples of problems you've solved in these areas will show your technical capability.
✨Practice Problem-Solving Scenarios
Since this role is all about diagnosing and fixing issues, prepare for scenario-based questions. Think of times when you had to troubleshoot a bug or resolve a client issue. Be ready to explain your thought process and how you approached the problem, as this will demonstrate your methodical approach to problem-solving.
✨Communicate Clearly
You'll need to translate technical jargon into plain language for clients, so practice explaining complex concepts simply. During the interview, focus on clear communication and ensure you can articulate your thoughts without getting too technical. This will highlight your good communication skills, which are essential for this role.
✨Show Your Adaptability
This position requires context-switching between different technologies and codebases. Share examples of how you've adapted to new tools or environments in the past. Highlight your willingness to learn and your investigative mindset, as these traits are crucial for success in a support-first role.
